Organizational Human Performance Coordinator

About the role

Southern Company Gas is a wholly owned subsidiary of Atlanta-based Southern Company (NYSE:SO), America’s premier energy company. This position supports the execution and continuous improvement of the Southern Company Gas Human Performance strategy.

Responsibilities

• Support the execution of enterprise Human Performance initiatives by coordinating activities, tracking deliverables, monitoring progress, and preparing stakeholder communications.
• Champion the implementation and continuous improvement of Human Performance principles and practices across operational organizations.
• Aid in translating Human Performance strategy into actionable plans and sustainable business improvements.
• Facilitate or support event learning reviews, learning teams, normal-work observations, and post-event evaluations to identify organizational learning opportunities and system improvements.
• Apply Human Performance concepts, root cause analysis, barrier analysis, Lean methodologies, and continuous improvement tools to address operational challenges and strengthen organizational defenses.
• Identify trends, contributing factors, and systemic improvements through analysis of operational performance data and event learnings.
• Support the development, implementation, and tracking of corrective actions and performance improvement initiatives.
• Develop and maintain Human Performance dashboards, reports, presentations, website content, and communication materials.
• Prepare management reports and stakeholder updates that communicate initiative status, performance trends, lessons learned, and improvement opportunities.
• Maintain Human Performance documentation, standards, processes, playbooks, and lessons learned within enterprise knowledge management systems.
• Support business intelligence and analytics efforts that enable informed decision-making and organizational learning.
• Support the development and delivery of Human Performance training, workshops, and learning experiences.
• Facilitate collaborative problem-solving sessions and stakeholder engagement activities.
• Aid operational teams in identifying improvement opportunities and implementing sustainable solutions.
• Promote a learning-focused culture that encourages open communication, continuous improvement, and operational excellence.
• Partner with Operations, Safety, Training, Pipeline Safety Management Systems, Technology, Analytics, Customer Experience, Process Integration, and other stakeholders to support enterprise objectives.
• Coordinate action plans and monitor implementation efforts across multiple business functions.
• Build effective working relationships with leaders and employees at all organizational levels.
• Support initiatives that improve customer service, operational performance, safety excellence, and business results.

Requirements

• Bachelor's degree in Business Analytics, Information Technology, Engineering, Occupational Safety, Organizational Effectiveness, or a related field preferred; or equivalent combination of education and relevant work experience.
• Five (5) or more years of experience in utility operations, process improvement, safety, organizational effectiveness, Human Performance, project coordination, or related disciplines preferred.
• Previous experience supporting Human Performance programs, event learning processes, learning teams, or organizational learning initiatives strongly preferred.
• Experience facilitating meetings, workshops, learning teams, or cross-functional improvement efforts preferred.
• Demonstrated experience preparing executive presentations, reports, and stakeholder communications.

Knowledge, Skills, And Abilities

• Strong written, verbal, presentation, and facilitation skills.
• Ability to communicate complex concepts in a clear, concise, and effective manner.
• Knowledge of utility operations, customer operations, field operations, safety systems, resource management, and supporting business processes preferred.
• Demonstrated ability to manage multiple priorities, coordinate action plans, and execute initiatives in a fast-paced environment.
• Strong analytical and problem-solving skills with the ability to identify trends, risks, and opportunities for improvement.
• Ability to effectively engage, influence, and collaborate with stakeholders across all levels of the organization.
• Proven ability to work independently and within highly cross-functional teams.
• Advanced proficiency in Microsoft Excel, Microsoft PowerPoint, and other presentation and reporting tools.
• Experience with Microsoft Power BI or similar data visualization and dashboarding applications preferred.
• Experience using business systems, including Customer Information Systems, Customer Service Systems, Customer Management Applications, Customer Care and Billing systems, Click software solutions, or preferred similar platforms.