Organizational Change Management Consultant

About the role

As a potential Organizational Change Management Consultant, you will have the opportunity to collaborate with a talented team of professionals in support of a client in Texas. This potential role will serve as the principal line of communication between the users and stakeholders and the project team in a state-wide implementation effort. The majority of the OCM delivery in this position will be on-site in the client environment. Candidates must successfully complete a Level II Background Check and must be US Citizens. This role may require a National Agency Check (NAC) and/or background check, and relocation assistance is not available at this time.

Responsibilities

• Developing and executing change management approaches and plans to ensure maximum employee adoption and minimal resistance.
• Conducting change impact assessments, including stakeholder identification, impact analyses, and change readiness evaluations.
• Meeting with impacted users and stakeholders face-to-face in their environment to exchange information and understand their concerns.
• Utilizing structured methodologies and tools to create stakeholder engagement, communications, and learning strategies.
• Producing key deliverables such as communication plans, coaching plans, roadshows, training plans, resistance management plans, and readiness assessments.
• Translating system and process changes into actionable activities for employees and stakeholders.
• Collaborating with various business units and stakeholders to ensure consistent change adoption across the organization.
• Creating and managing comprehensive stakeholder engagement plans, anticipating and addressing potential resistance.
• Identifying potential risks and devising appropriate mitigation tactics.
• Coaching executive leadership and other key stakeholders to facilitate successful change.
• Gathering user and stakeholder feedback in regards to new systems and processes and delivering that information to the project team.
• Establishing efficient communication processes, including preparation, utilization of channels, review, and distribution mechanisms.
• Advocating for and implementing activities that promote user education and adoption of new services and technologies.
• Formulating and executing the program's training/learning initiatives.
• Evaluating success through Customer Experience and Satisfaction metrics.
• Ensuring the timely execution of all OCM-related project deliverables.
• Undertaking other duties as assigned within the project scope.

Requirements

• Bachelor's Degree in Computer Science, Information Systems, Business or a related field from an accredited institution, along with five (5) years of relevant work experience.
• At least five (5) years of recent experience in organizational change management, with a focus on delivering face-to-face communications and leading enterprise-level process improvement projects within IT environments.
• Solid project management skills, including proficiency with tools like MS Project, and a comprehensive understanding of change management principles and methodologies.
• Demonstrated resilience in navigating ambiguous situations, with strong decision-making and problem-solving capabilities.
• Effective interpersonal communication skills, emphasizing a customer-service and teamwork-oriented approach.
• Experience in working alongside technical IT teams and business users.
• Candidates must successfully complete a Level II Background Check.
• Candidates must be US Citizens.

Qualifications

• Holding a relevant change management certification (e.g., Prosci, CCMP, AIM, CMS).
• Previous experience in government projects, with a preference for those involving law enforcement, criminal justice, or military.
• Proactive problem-solving skills and a strong initiative.
• Exceptional communication abilities, capable of engaging effectively with diverse stakeholders.
• Proficiency in negotiation and mediation techniques.
• Demonstrated skills in facilitation and team-building exercises.
• Familiarity with IT standards within criminal justice environments, including knowledge of CJIS standards, if applicable.
• Experience managing large-scale OCM initiatives, particularly those with extensive user bases and in fast-paced environments.

Benefits

Core Benefits (100% paid by Greentree): Employee Medical Premium on the High Deductible Health Plan (HDHP), Basic Life Insurance and AD&D, Short-Term Disability (STD), Long-Term Disability (LTD), Health Reimbursement Account (HRA), 401(k) Match, Job-Related Certifications, and Training Programs.

Elected Benefits: Medical, Dental, Vision, HSA, FSA, Voluntary Term Life, 401(k) (Roth and Pretax available).

Time Off: Generous PTO granted on start date with quick escalation to the next tier, flexible/hybrid working schedules, 11 paid holidays, and paid parental leave.

Paid Training and Development: Greentree pays the cost for job-related certifications and/or training programs. Employees are expected to pursue development opportunities aligned with organizational skill requirements and personal growth. Job-related tuition reimbursement contributions are available for those in higher-level education programs.

Bonuses: Employee referral bonus, as well as employee bonuses based on employee contributions and Greentree's yearly performance.

Pay

Full-Time, Salary, Exempt position. Salary range: $100,000 to $140,000. The salary range is what we reasonably expect to pay but is contingent and subject to a variety of factors, including but not limited to years of experience, education, certification(s), training, specialized skills, responsibilities, etc. Greentree adheres to federal, state, and local regulations.

Schedule

Full-time, exempt position with flexible/hybrid working schedules available. The majority of OCM delivery will be on-site in the client environment in Texas.