Order Verifier - Measurement Tech (Windows & Doors)

Job Description

The Order Verification Specialist will be charged with the timely completion of the order verification process, for each replacement order in his/her assigned area of responsibility. The primary function of this position is to gather correct job site and product requirements and clearly communicate installation processes to set realistic expectations with our homeowner customers. This position may also assist with installation recovery work as needed.

Primary Functions

• Knowledgeable on all aspects of the OV process including but not limited to products, cost control, obtaining accurate measurements, installation methods, and identifying challenges for installation crews through inspections
• Communicates effectively with customers to set realistic expectations of the Pella Installation Process
• Conducts job site inspections for water intrusion, rot, mold, and other issues and work to resolve discovered issues with the homeowner
• Confirms job site suitability
• Timely and detailed submission of required materials, photos, inspections, and useful other documentation
• Controls cost of projects and recoveries
• Works with sales and installation teams to ensure seamless order fulfillment
• Maintain upkeep of company vehicle and report any issues to manager

Required Skills

• Strong construction knowledge
• Excellent customer service
• Communication skills: written, verbal and listening
• Good time management and organizational skills
• Adaptability
• Ability to multi-task
• Proficiency with Microsoft Office and smart devices and ability to learn internal software programs and applications
• Experienced in taking and recording accurate measurements
• Valid driver's license with clean driving record and background