Order to Cash Specialist

RevolutionParts is a pioneering force in automotive eCommerce, empowering automotive brands to maximize online sales through streamlined, user-friendly solutions. Our commitment to technology, top-notch customer service, and a deep understanding of the automotive market sets us apart. Join our dynamic team of Revolutionaries to help revolutionize the eCommerce space for automotive parts and accessories.

About the role

The Order to Cash (O2C) Specialist serves as the central operational backbone and data owner for RevolutionParts’ high-volume billing and collection operations. This role sits at the intersection of Sales, Customer Success, Finance, and system integrations, owning end-to-end billing integrity across a complex, multi-stream revenue model—including SaaS subscriptions, usage-based fees, marketing agency fees, and pass-through client costs. The primary mandate is to establish operational control, data accuracy, and organizational confidence over billing processes, ensuring clarity on who, when, and how much we bill at all times.

The ideal candidate thrives in high-volume environments, possesses sharp data-reconciliation skills, and acts as the trusted point of contact for internal teams to resolve billing friction, fix upstream data errors, and protect against revenue leakage. This role also drives process efficiencies across the entire order-to-cash cycle.

Responsibilities

• High-Volume Billing Integrity, Upstream System Alignment & Audit (~70%)
  • Own end-to-end monthly billing execution across complex, multi-tiered revenue streams, including SaaS subscriptions, usage-based metrics, marketing agency fees, and customer pass-through expenses.
  • Validate invoice accuracy against closed deal terms, order forms, and Salesforce contract records to prevent disputes.
  • Bridge the operational gap between Salesforce Opportunity/Contract data and the Tabs billing engine, identifying and fixing deal-mapping errors, non-standard terms, or missing metadata before invoices are generated.
  • Conduct systematic pre-billing audits to eliminate duplicate charges, incorrect fee tiers, or erroneous pass-through markups.
  • Reconcile active billing schedules in Tabs against Salesforce contract statuses to ensure churned or cancelled customers are removed from recurring billing runs.
  • Monitor newly activated customer accounts to ensure accurate usage tracking from day one and track contract renewal dates to prevent missed or delayed billing cycles.
  • Perform periodic completeness checks to ensure all eligible revenue is captured and billed in full.
  • Serve as an operational gatekeeper for non-standard deals or complex pass-through fee structures during pre-quote reviews.
  • Partner with Finance and RevOps to refine sync rules, eliminating manual workarounds and recurring billing bottlenecks.
  • Identify and document process gaps, ensuring organization-wide visibility for updates.
• Internal Stakeholder Support & Dispute Ownership (~15%)
  • Act as the primary point of contact for Sales, Customer Success, and Support regarding billing inquiries, ledger details, and invoice breakdowns.
  • Analyze recurring dispute trends and billing friction points to identify automation opportunities and drive operational efficiencies.
  • Lead the investigation and resolution of internal and external billing disputes, coordinating credit adjustments or re-invoicing as needed.
  • Deliver clear reporting and updates to Finance leadership and cross-functional partners, ensuring confidence in billing operations.
• Accounts Receivable & Cash Operations (~15%)
  • Manage credit memos, adjustments, and refunds, ensuring proper management sign-off and accurate GL/subledger alignment.
  • Monitor gateway/banking failure reason codes (e.g., NSF, expired tokens, invalid accounts) and work with Customer Success or customers to resolve billing profile issues.
  • Monitor AR aging reports, track overdue accounts, and collaborate with Customer Success on past-due outreach and credit hold escalations.

Requirements

• Bachelor’s Degree in Finance, Accounting, Business Administration, or equivalent practical experience.
• Direct, hands-on experience using Salesforce for managing opportunities, viewing contract terms, and reviewing customer account data.
• 2 to 4 years of experience in Accounts Receivable, collections, billing operations, or a related Order-to-Cash function.
• Working knowledge of core AR processes: aging reports, dunning workflows, cash application, and credit risk assessment.
• Solid understanding of financial metrics like DSO, bad debt reserves, and revenue recognition fundamentals.
• Experience with subscription and/or usage-based billing models in a SaaS, eCommerce, or tech environment.
• Familiarity with modern billing platforms and financial tooling (e.g., Stripe, Zuora, Chargebee, or Tabs).
• Sharp attention to detail with sound judgment on when to resolve issues independently versus escalate.
• Strong written and verbal communication skills; persistent and relationship-conscious when handling collection calls.
• Analytical and fast-moving, with a cross-functional mindset that treats Sales, Customer Success, and Accounting as key partners.
• Preferred: Experience building or automating billing and AR processes from scratch; familiarity with automotive, dealership, or OEM ecosystems.

AI Fluency & Modern Tooling

At RevolutionParts, we expect team members to actively use modern tools—including AI-powered systems—to improve decision-making, productivity, and quality of work. This includes:

• Using AI tools responsibly to accelerate research, analysis, documentation, and problem-solving.
• Exercising strong judgment around data privacy, accuracy, and ethical use.
• Continuously learning and adapting as AI capabilities evolve.
• Providing proven examples of using AI to improve outcomes in prior roles.

Benefits

RevolutionParts provides all full-time employees with a comprehensive employment package, including:

• Competitive compensation.
• Career development opportunities.
• Comprehensive benefits.
• 401K match.
• Parental leave.
• Additional valuable perks.

Pay

The base pay range for this role is $60,000 – $75,000 per year.