Order-to-Cash (O2C)Associate

The Wayfair Financial Operations organization is growing and looking to add associates to the Boston-based Order-to-Cash (O2C) team. The associate will support Accounts Receivable operations by executing core transactional processes, resolving inquiries, and partnering with stakeholders across the business.

About the role

The ideal candidate will bring strong organizational and planning skills, is highly motivated, detail-oriented, collaborative, self-motivated, and has a customer-oriented mindset with a high sense of urgency and problem-solving ability. The Financial Operations team supports and manages the day-to-day activities for many teams across the organization.

Key Responsibilities

• Accurately apply and reconcile daily cash receipts
• Assist with daily and monthly reconciliations and basic account analysis
• Monitor customer accounts and manage order holds in line with company policies
• Communicate with customers regarding account status, payments, and discrepancies
• Respond to finance-related questions, concerns, and disputes
• Partner and collaborate with stakeholders to support the end-to-end O2C process
• Support Accounting with month- and quarter-end close tasks, including reconciliations, SOX controls, and audit requests
• Follow established controls and approval workflows for AR transactions
• Prepare standard reports, analyses, and reconciliations
• Maintain and update process documentation and support development of the function
• Identify and escalate opportunities for process improvements and efficiency gains
• Support automation and standardization initiatives
• Act as a point of contact for routine inquiries and escalate issues as needed

Skills & Experience

• Bachelor’s degree in Business Administration, Finance, Accounting, or related field
• 1+ years of relevant Accounts Receivable, O2C, or transactional finance experience
• Intermediate experience with Excel or Google Sheets; SQL or GBQ preferred but not required
• Excellent written, verbal, and presentation skills
• A proactive, detail-oriented team player
• Strong organizational and problem-solving capabilities
• Able to manage multiple priorities in a fast-paced environment
• Proficiency in Google Enterprise Suite tools (calendar, mail, drive, docs, sheets, slides, meet)
• Extremely high level of discretion pertaining to confidential information

Benefits

This is a hybrid in-office role that works out of our Headquarters in Boston, MA. 4 days in office / 1 day WFH.