Order-to-Cash Manager, Finance Operations, AWS Public Service & Federal Customers

Key job responsibilities

• Understanding the AWS billing processes to provide guidance to customers, identifying defects and driving resolutions upstream of AR
• Managing a portfolio of customer receivables and working to maximize AWS cash flow by solving customer payment issues
• Preparing insightful and actionable reports for the receivables management team
• Full cycle of accounts receivable past due balances, including: research, analysis and reconciliation
• Managing and resolving invoice discrepancies to ensure timely and accurate receivables.
• Managing internal and external Accounts receivable inquiries.
• Maintaining customer relationships by responding timely and accurately to both internal (company) and external (vendor directly) questions and requests for information.
• Directly interacting with a wide variety of public sector accounts and building strong relationships and understanding the procure-to-pay cycles of our customers.
• Understanding the AWS billing processes to provide guidance to customers, identifying defects and driving resolutions upstream of AR.
• Developing policies, procedures and processes with internal support teams, then implementing and enforcing globally (continuous improvement cycle).
• In addition, your responsibilities will include, but will not be limited to, the following:
• Performing deep dive analysis for AWS customer contacts to gather lessons learned, and then uses that information to create or improve policies, procedures, and best practice reference materials.
• Working with customer support peers around the globe to ensure a consistent and high-quality level of support.
• Acting as the Voice of the Customer for our AWS top tier customers and Sales Teams, reporting and acting on observed areas for improvement.
• Actively seeking solutions to customer and sales needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience.
• Create and update the standard operating procedures needed for successfully running the business
• Own the metric and report on metric performance, produce root cause analysis and establish tenets to improve month over month performance
• Strive to be Earth’s Best Employer, be responsible for providing a great learning experience for our team members
• Work with the internal stakeholders to implement controls and compliance processes that are best in class

Basic Qualifications

• Bachelor's degree
• 5+ years of tax, finance or a related analytical field experience
• 3+ years of advanced proficiency in Excel (pivots, lookups, etc.) experience
• 3+ years of direct management experience

Preferred Qualifications

• MBA, or CPA
• Experience working with large-scale data mining and reporting tools (i.e. SQL, MSAccess, Essbase or Cognos)
• Demonstrated understanding of core AR concepts including aging analysis, bad debt reserves and accounting treatment of receivables