Order Specialist

About Us

The Container Store, established in 1978, is the leading specialty retailer of storage and organization products in the United States. We provide creative, multifunctional, customizable storage solutions to help customers save time, space, and improve their quality of life. Our culture is built around Foundation Principles that guide our relationships with employees, vendors, customers, and communities.

Responsibilities

• Pulls and prepares customer orders for pickup.
• Evaluates daily customer order quantities to meet Curbside Pickup and Local Delivery demands.
• Ensures all orders are completed on time with accuracy and timeliness.
• Communicates and resolves customer order issues through to resolution.
• Manages and maintains an organized stockroom to support visual and selling efforts.
• Performs tasks with pace, attention to detail, and adherence to time expectations.
• Maintains and down stocks the Elfa product area in the stockroom.
• Conducts daily location audits on customer orders.
• Executes changes to staging locations and Elfa Pull Sequence.
• Reviews and acts on the Product Not Arriving as Expected Report.
• Helps develop an efficient order processing team for a positive customer experience.
• Understands and works toward sales goals, holding self and staff accountable.
• Leads the sales floor and performs additional duties in partnership with managers.
• Actively engages with customers to solve their organizational challenges.
• Upsells and assists walk-in customers in a fast-paced retail environment.

Requirements

• College degree preferred.
• 2-5 years of inventory experience preferred.
• Strong computer skills.
• Enjoys engaging with people and connecting with customers.
• Focused attention to detail and solid organizational skills under pressure.
• Proven communication and coaching skills.
• Ability to make strategic decisions in the best interest of customers and the company.
• Minimum 10-15 hours per week availability.
• Weekend availability required.
• Flexibility in scheduling due to the ever-changing retail industry.
• Must be at least 18 years of age.

Benefits

• Competitive pay.
• Comprehensive health, dental, and vision plans.
• 401(k) retirement savings plan with optional investment guidance through Fidelity.
• Access to the "1equals3" website for benefits information and company updates.
• Competitive sick pay and PTO plan.

For Full-time Associates:

• Basic life insurance, disability insurance options, accident insurance, critical illness insurance, hospital indemnity insurance, and flexible spending accounts (FSAs).
• Parental leave policies, adoption and surrogacy assistance, and fertility & maternity support program.
• Paid holidays, gym membership discounts, and qualified transportation benefits program.
• Discounts on products, custom spaces, services, gift cards, and pet insurance.
• Employee recognition through service awards, retirement gifts, and core principle celebrations.
• Employee Resource and Affinity Groups for diversity, community involvement, and cultural celebration.

Schedule

• Part-time role.
• Minimum 10-15 hours per week.
• Weekend availability required.