Order Specialist

About Us

Established in 1978, The Container Store has grown to be the leading specialty retailer of storage and organization products in the United States and the only national retailer solely devoted to the category. We provide creative, multifunctional, customizable storage and organization solutions that help our customers save time, save space and improve the quality of their lives. We foster a culture built around our Foundation Principles, which define how we approach our relationships with our employees, vendors, customers and communities and influence every aspect of our business.

Responsibilities

• Pulls and prepares customer orders for pickup
• Ensures that the quantity of customer orders are evaluated each day for successful execution to meet the demand for Curbside Pick Up and Local Delivery requests
• Executes all daily tasks so that all orders are completed on time
• Communicates and follows up with customers on issues regarding their orders, all the way through resolution
• Manages the stockroom ensuring it is organized and well-maintained to support visual and selling efforts of the store
• Adheres to the time expectations established for the role, performing tasks with accuracy and timeliness, while exhibiting pace and attention to detail
• Maintains and down stocks the Elfa product area in the Stock room
• Performs daily locations audits on customers’ orders
• Executes changes to staging locations and Elfa Pull Sequence
• Reviews and takes timely action on the Product Not Arriving as Expected Report
• Identifies and helps to develop a strong, efficient order processing team that contributes to a positive customer experience with Curbside Pickup and Local Delivery
• Understands our sales goals and holds self and the staff accountable for achieving those goals
• Leads the salesfloor and performs other tasks or duties in partnership with the Managers
• Actively engages with customers to solve their organizational challenges

Requirements

• College degree preferred
• 2-5 years inventory experience preferred
• Strong computer skills
• Enjoys engaging with people and connecting with customers
• Possesses focused attention to detail and solid organizational and prioritization skills while working quickly and accurately under pressure
• Proven communication and coaching skills
• Makes strategic and effective decisions in the best interest of our customers and our company, taking care to objectively process information
• Understands retail is an ever-changing industry and requires flexibility in scheduling
• Must be at least 18 years of age

Benefits

• Starting pay at $25.00 an hour, up to $27.00 an hour
• Competitive health, dental, and vision plans
• 401(k) retirement savings plan with optional investment guidance and assistance offered through Fidelity
• Unique "1equals3" website for easy access to benefits information and company updates
• Competitive sick pay and PTO plan
• For full-time associates: Basic life insurance, disability insurance options, accident insurance, critical illness insurance, hospital indemnity insurance, and flexible spending accounts (FSAs)
• Family-focused support: Parental leave policies, adoption and surrogacy assistance, and fertility & maternity support program
• Paid holidays, gym membership discounts, and a qualified transportation benefits program
• Discounts on products, custom spaces, services, gift cards, and pet insurance
• Employee recognition through service awards, retirement gifts, and celebrating core principles
• Employee Resource and Affinity Groups for diversity, community involvement, and cultural celebration

Pay

Starting at $25.00 an hour, up to $27.00 an hour.