Order Specialist

About the role

This role involves managing the seamless order intake, validation, and processing for successful provisioning and billing of customer orders.

Responsibilities

• Process new and transition orders for Federal agencies, ensuring accuracy and compliance with federal regulations.
• Utilize intake methods such as email, Ebond (Conexus, ETEMs), and Business Center to manage order requests.
• Collaborate with cross-functional teams to ensure seamless order processing from intake to billing, including review of order provisioning and billing setup in the system.
• Maintain up-to-date knowledge of EIS products, process flows, and service level agreements (SLAs).
• Support operational dashboards for order visibility and forecasting to improve predictability and control.
• Ensure all network hardware, core network configurations, and software requirements are accurately captured and assigned.
• Support Services shall be executed in compliance with processing and program guidelines published by Customer.

Requirements

• High School Diploma or GED
• 0-2 years of related experience in a network services environment with a focus on order intake and management, or experience with data entry.
• Experience within federal government context a plus.
• Current/prior public trust clearance is highly desirable.

Skills

• Strong analytical and problem-solving abilities.
• Proficient in quality data entry.
• Proficient in using various intake methods and comfortable working with technology.
• Strong organizational skills and the ability to manage a high volume of orders.
• Strong written and verbal communication skills.
• Strong listening ability to interpret and clarify information being provided.
• Ability to work effectively in a team environment.
• Ability to work on MS Excel for any business calculation.
• Keen attention to detail and accuracy.
• Ability to work well under pressure.

Pay

Temporary position from July 1st through mid-December 2026.