Order Seller, Guest Room Dining

Duties/Responsibilities

• Take guests’ Room Service phone orders.
• Follow the prepared scenario to encourage up-selling.
• Give the approximate time of delivery for the order.
• Post charges to guest rooms.
• Complete necessary paperwork.
• Operate point of sale system.
• Provide general office support.
• Memorize menus, specials, ingredients, preparations, prices, and service times.

Required Skills/Abilities

• Ability to provide friendly, efficient, and courteous service to guests.
• Ability to work under pressure, be organized, self-motivated and work well with others.
• Strong positive attitude and ability to initiate light conversation with guests.
• Knowledge of hotel property and operating hours of each guest service area.
• Basic knowledge of Charleston and surrounding areas.
• Knowledge of proper handling and storage of food and beverage items.

Physical Requirements

• Must be able to lift equipment, supplies, etc. of at least 30 pounds; push and pull equipment, supplies, etc. at least 75 pounds.
• Regularly required to stand, walk, talk, and hear; frequently required to use hands to finger, handle, feel, and reach with hands and arms; frequently required to sit, climb or balance, stoop, kneel, and crouch.
• Must be able to resolve problems, handle conflict, and make effective decisions under pressure.
• The role may require extended periods of time on your feet, especially during peak hotel hours or events.
• Clear vision is important for reading reports, analyzing data, and overseeing Concierge activities.
• Good hearing is necessary for effective communication with colleagues, guests, and stakeholders.

Reasonable Accommodation

Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.