Order Selector Supervisor

About the role

Shimano North America Holding, Inc. is a global company offering the world’s sporting community top labels and brands, including Shimano, G. Loomis, Power Pro, and Lazer Sports. The Order Selector Supervisor manages the daily workflow of Order Selectors, ensuring high picking accuracy while achieving established benchmarks and meeting throughput rates within the distribution center. This role is also responsible for order fulfillment, fill rate, production, accuracy, safety, and the return-to-stock program. Job level: Management/Supervisor.

Responsibilities

• Supervise order selector staff, training, production, 5S Principles, on-time shipments, picking accuracy, and the return-to-stock program.
• Manage and implement all facets of process controls for picking operations.
• Establish picking zones, improve pick rates, order processing, value-added services, and safety of the work group.
• Manage all picking staff’s performance, including counseling, periodic job review discussions, and formal bi-annual performance reviews.
• Handle operational reporting: work order scheduling, picking productivity, planning, staffing, throughput, and inventory accuracy.
• Communicate daily with other supervisors, managers, senior managers, and other departments to improve customer service.
• Control budget and labor costs.
• Monitor and review picking discrepancies to increase accuracy; perform root cause analysis when inventory discrepancies arise.
• Set clear expectations for employees and hold people accountable to performance standards.

Qualifications

• Previous supervisory/leadership experience.
• Two to four years of experience in a warehouse environment, order fulfillment, leadership, and work order processing.
• Excellent leadership by example and interpersonal skills.
• Excellent analytical skills with an understanding of performance metrics.
• Oversight of the work order program.
• Experience in velocity reporting and product slotting.
• Ability to communicate both professionally and confidently.
• Ability to create professional memos, letters, e-mails, and reports.
• Must be able to think and make solid business decisions.
• Maintain stable performance and poise in high-stress situations.
• Ability to identify, troubleshoot, and create solutions to problems.
• Ability to understand and absorb new information quickly.
• Understand and be willing to create change; requires minimal direction.
• Proficient in Excel, Word, PowerPoint, and WMS systems; familiarity with AS400 is a plus.
• Able to work flexible/extended hours, including weekends as required.
• Bachelor’s Degree preferred.

Working Conditions

Environment

• Approximately 100% of the time performing job duties is spent indoors in a warehouse with limited heating or air conditioning.
• Office temperature is moderate; warehouse temperature may equal outside temperatures.
• Sometimes works near moving mechanical parts and is occasionally exposed to risk of electric shock.
• Noise level is usually moderate.

Physical Demands

• Frequently lift from overhead or below the waist.
• Occasionally bend, twist, push, pull, climb, squat, crawl, kneel.
• Frequently reach with hands and arms; climb or balance; stand and walk; grasp with hands and fingers; and lift up to 50 lbs.
• Continuously sit, use hands to finger, handle or feel objects, tools, or controls and key (i.e., computer, calculator, telephone).

Machines, Tools and Equipment

• Frequently use copier, fax, and 10-key calculator.
• Continuously use writing instruments, computer, and telephone.
• Continuously use stand-up reach, propane sit-down, and picking lift forklifts.

Benefits

• Paid time off
• Medical, dental, and vision insurance
• Employer-matching 401k
• Wellness incentives
• Fully equipped on-site gym
• Rideshare program