Order Resolution Specialist

Key Responsibilities

• Investigate and resolve order discrepancies related to picking, inventory, surplus orders, repairs, and RMAs
• Review order details and identify issues related to quantities, condition, or fulfillment accuracy
• Cook up with warehouse, inventory, and order fulfillment teams to correct discrepancies
• Communicate updates and resolutions internally to ensure smooth order processing
• Work closely with Order Fulfillment, Receiving, and Inventory teams to maintain workflow accuracy
• Aid in resolving issues related to missing or mislabeled inventory
• Support continuous improvement by identifying recurring issues and recommending solutions
• Maintain accurate documentation and tracking of issues and resolutions within internal systems
• Prioritize workload to ensure timely completion of critical order issues

Qualifications

• Detail oriented with strong organizational skills
• Ability to work in a fast-paced, high-volume environment
• Strong problem-solving abilities
• Computer literate with ability to learn internal systems
• Team-oriented mindset with strong communication skills

Knowledge & Skills Required

• Strong computer proficiency
• Ability to multi-task and manage multiple priorities
• Attention to detail
• Problem-solving abilities
• Strong communication skills

Education & Experience

• High School Diploma or equivalent required
• 1–3 years of experience in warehouse operations, order processing, or logistics preferred
• Experience with inventory systems or order management systems preferred

Physical Demands

• Occasional sitting, reaching, working overhead, stooping, kneeling, crouching, or crawling
• Frequent walking
• Frequent standing and repetitive hand motion
• Lifting requirements based on operational needs

Compensation

The recruiting base pay scale for this full-time position is $20.00–$22.50 per hour.

Radwell Benefits

• Medical, dental, and vision coverage starting Day 1 of employment
• 15 PTO days
• Paid company holidays
• Company-paid short-term and long-term disability
• Company-paid life insurance
• 401(k) with company matching
• Free onsite gym

About the Role

This position serves as a key liaison between warehouse, inventory, customer service, and sales teams to identify issues, investigate discrepancies, and drive resolution to completion.

Schedule

Monday–Friday – 8:00am to 5:00pm