Order Processing Specialist

About the role

The Order Processing Specialist is a critical member of the Sales Planning team, a six-person department dedicated to ensuring all orders are placed to meet the expectations of our dealers while working within company policies. This role serves as a quality control checkpoint, verifying that all incoming orders comply with active sales promotions before release. The specialist collaborates with the Sales Operations team to investigate and resolve order discrepancies, and coordinates with the Scheduling department to ensure orders are scheduled and released as expected.

Responsibilities

• Review all incoming DTPOs for integrity, accuracy, and completeness
• Verify order compliance with sales promotion terms and conditions
• Maintain organized and accurate order records and supporting documentation
• Archive relevant sales order data electronically via Docuware
• Respond to Management requests for ad hoc information utilizing available data resources
• Provide timely and professional support to internal teams regarding order-related inquiries
• Assist with process improvements and documentation updates relating to order entry workflows

Qualifications & Skills

• Bachelor's degree in business administration, Marketing, or related degree required or equivalent experience
• 2+ years of trucking industry experience desired
• Strong interpersonal skills with the ability to communicate clearly and concisely and collaborate effectively with a wide variety of people and functions
• Proven ability to gather and analyze information to resolve problems efficiently; capable of managing multiple time-sensitive tasks with minimal supervision
• Excellent organizational skills with the ability to maintain accurate records and documentation
• Proficiency with Microsoft Office Suite, with practical experience using MS Excel to read, manipulate, and analyze data; familiarity with Smartsheet and SQL preferred

Benefits

• 401k with up to a 5% company match
• Fully funded pension plan that provides monthly benefits after retirement
• Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time
• Tuition reimbursement for continued education
• Medical, dental, and vision plans for you and your family
• Flexible spending accounts (FSA) and health savings account (HSA)
• Paid short-and long-term disability programs
• Life and accidental death and dismemberment insurance
• EAP services include wellness plans, estate planning, financial counseling, and more

Pay

The salary range for the Order Processing Administrator position is $62,000–$93,000 annually. This position is also eligible for a holiday gift.