Order Processing Manager

About the role

A global manufacturer is seeking an Order Processing Manager to lead sales order operations and drive a high level of customer satisfaction across the US. This role is open due to growth in North America and offers the opportunity to be part of a tight-knit team in a brand-new office with significant growth potential.

Responsibilities

• Lead sales order management, including order entry, tracking, fulfillment, and issue resolution
• Manage and develop a customer-focused team that supports business growth and strong client relationships
• Partner cross-functionally with internal stakeholders in a fast-paced, international environment
• Support customer order processing across multiple business segments
• Play a key role in ERP process improvement initiatives
• Develop and maintain customer service policies and procedures
• Track KPIs, report on performance, and implement operational improvements
• Build strong customer relationships and ensure on-time delivery through order expediting when needed

Requirements

• Bachelor’s degree (preferred)
• Experience in sales order management, customer operations, or order fulfillment
• Background in manufacturing, distribution, or a complex operational environment (preferred)
• Leadership experience with strong communication and interpersonal skills
• Experience with ERP systems; SAP is a plus
• Ability to work effectively across teams and manage multiple priorities
• Experience managing sales order or customer order operations in a fast-paced business environment
• Demonstrated leadership ability with success developing teams and improving service performance
• Experience with a larger ERP software in relation to order processing, transaction management, or related workflows
• Strong problem-solving skills with the ability to address operational issues and customer concerns effectively
• Excellent communication and collaboration skills for working across teams and building customer trust
• Ability to manage priorities across multiple business segments while maintaining accuracy and attention to detail
• Comfortable using metrics and process reviews to drive operational improvements and support business objectives

Benefits

• Medical, vision, dental, and life and disability insurance for contract/temporary professionals
• Eligibility to enroll in the company 401(k) plan for hired contract/temporary professionals
• Access to top jobs, competitive compensation, and free online training