Order Processing Associate

Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.

About the role

We are seeking an organized multi-tasker with exceptional attention to detail to join our growing Customer and Partner Care team as an Order Processing Coordinator (Specialist). Ideal candidates have meticulous attention to detail, problem-solving skills, and are ready to dig in and take a key role in our order process, sales support, and data integrity. This individual plays a key role in ensuring the utmost excellent customer experience and driving customers to successful outcomes.

Shift: 1:30pm EST to 10:00pm EST (10:30am PST to 7:00pm PST).

Responsibilities

• Receive and process sales orders, including, but not limited to, accurately determining customer account, part number, pricing, shipping requirements, quality clauses, and terms
• Communicate with customers to resolve discrepancies between orders, driving toward a successful outcome for customers
• Navigate multiple websites and systems in order to research information as it pertains to the customer
• Partner with Sales, Accounting, Legal, Quality, and Engineering to remove barriers to customers placing orders
• Execute in a rapidly changing, fast-paced environment that requires strong teamwork
• Optimize customer experience by serving as one of the main points of contact for requests or questions regarding purchase orders

Requirements

• Effective communication and interpersonal skills
• Excellent organization, project management, and time management skills
• Tenacity in overcoming obstacles while maintaining productive and positive working relationships
• Ability to work under pressure to meet deadlines and manage time effectively
• Accuracy in entering information and data into multiple systems
• Previous experience in a relevant position, administrative, or customer service setting
• Equivalent of high school diploma or G.E.D. certification

Pay

The estimated base salary range for new hires into this role is $42,000 - $50,000 annually depending on factors such as job-related skills, relevant experience, and location.

Benefits

• 401(k) match
• Medical, dental, and vision insurance
• Life and disability insurance
• Generous paid time off including vacation, sick leave, floating and fixed holidays, maternity and bonding leave
• Employee Assistance Program (EAP) and other wellbeing resources