Order Picker

About the role

LabConnect improves lives by partnering with pharmaceutical and biotech companies, and clinical research organizations (CROs) to accelerate the development of new medicines around the world. We are an independent, global, one-stop-shop focused on delivering Central Laboratory Services that are tailor-made, timely and flexible to meet the evolving study demands of traditional to increasingly complex trials. Additionally, we provide Functional Service Provider (FSP) Solutions, supporting our clients with scientific and technical expertise, acting as an extension of their team, coordinating all laboratory related needs, advising on strategies for lab data collection and providing end-to-end analytical and logistical solutions. The Order Picker is responsible for accurately retrieving, verifying, and preparing clinical trial materials according to established pick lists, documentation standards, and operational timelines. The role ensures that all materials are handled, documented, and prepared in alignment with CTM procedures, quality expectations, and regulatory requirements. At LabConnect, we are proud to be one global team: united by our shared mission to advance clinical trials through innovation, agility, and collaboration. We believe that our people are our greatest asset, and we are committed to fostering a workplace that reflects our core values: People First, Quality Focused, Customer Centered, Technology Driven, and Accountability Always.

Responsibilities

• Retrieves clinical trial materials from inventory based on pick lists, order priorities, and protocol-specific requirements.
• Reviews Order Pick sheets, including shipping method, customer details, assemblies, item numbers, and lot/expiration requirements.
• Verifies item accuracy, lot numbers, expiration dates, quantities, and unit of measure, following numeric and traceability standards.
• Handles refrigerated, frozen, sensitive, or regulated materials in accordance with safety and handling guidelines.
• Executes backorder, substitution, and shortage procedures when required, escalating discrepancies per department workflow.
• Packages and stages inventory appropriately to prevent breakage, loss, or separation.
• Places completed picks in designated bins with correct identification (e.g., ship date, SO#, shipping method, bin count).
• Supports the Second Count process by preparing orders for verification and ensuring documentation accuracy.
• Completes QC checklist sections as required to support audit readiness.
• Maintains a clean, organized, and compliant picking and staging area.
• Collaborates with Shipping, Kit Build, Back Ends, and Front Ends teams to support timely order fulfillment.
• Assist with inventory cycle counts, restocking, and material organization as needed.
• Adheres to global SOPs, site procedures, and all relevant quality and safety regulations.
• Perform other duties as assigned to support operations.