Order Management & Import Transportation Supervisor

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. 15,000 trained professionals250+ locations worldwideFortune 500Globally unified systemsOrganic growth Job Description Scope of Position The OM and Import Transportation Supervisor will lead, train and mentor the department. She/he will supervise all aspects of the OM and Import Transportation Team, while ensuring the proper and timely movement of freight. Proactive communication and superior customer Service is a must. Major Duties And Responsibilities Order Management Oversight of daily operations and follow up on delayed actions in the booking process (missed bookings, COB, etc..)Daily review and resolution of EDE messages for customer ASN messagesCreate and delivery monthly KPI reports for each client. Maintain SOP’s for OM ClientsInvoice customers timely and accurately for OM services (when applicable) and ensure rate schedules are updated accurately and timely in CFITDrive data re-use from OM to brokerage and transportation Transportation Manage day to day movement of Air and Ocean Import shipmentsHeavy involvement with T&I processManage and maintain client proceduresMonitor Department Quality and ComplianceOperations Backup SupportUphold Department Business Plan and GoalsDefine, develop, and document business processes and proceduresEffective interpersonal skills. Ability to relate to customers and internal employees at all levels Accounting Resolve AJAX items monthly for OM origin branches. Management of BNP, AJAX, and Payables DatabaseEnsure timely import settlements for revenue recognitionAll accounting issues are closed out timely Personnel Development Obtain at least 52 hours of training per yearQuarterly training for Sales and branch staff regarding OM productParticipate in focus meetings with staffEmployee development through Training and MentorshipTeach and exemplify EI cultureParticipate in Employee Reviews Sales/Marketing Active involvement in Pricing and Market StrategyAssist in building a strong import based clientele while growing market shareActive involvement with Client Retention Service Provider / Customer Relationships Build rapport with origin branches, brokers, & customers both “internal” & “external”Minimum 5 customer facing call per monthProvide friendly and helpful customer service in all forms of communicationBuild rapport with local service providersManage Annual Retention Reviews for service providers Qualifications College degree or 2-3 years of Expeditors’ experienceExcellent written communication skillsDemonstrated customer service skills and proven interpersonal skills. IATA/FIATAHazardous Materials Certification Additional Information Expeditors offers excellent benefits Full Time position / Monday-Friday 40 hour work weekPaid Vacation, Holiday, Sick Time Health Plan: Medical, Prescription Drug, Dental and VisionLife and Long Term Disability Insurance 401(k) Retirement Savings Plan (US only)Employee Stock Purchase Plan Training and Personnel Development Program All your information will be kept confidential according to EEO guidelines.