Order Management Associate

About the role

Join our team as an Order Management Associate and be the driving force behind smooth order operations and exceptional customer experiences! The Order Management Associate 2 enters accurate, timely distributor orders into the order management system and provides order maintenance.

What You Will Do

• Receive purchase orders and enter orders into the system.
• Ensure on-time, accurate delivery by proactively tracking orders and resolving issues like delays, pricing discrepancies, or part changes.
• Manage special requests, including document reprints, compliance certificates, and other customer-required documentation.
• Handle complex orders involving make-to-order parts, fiber products, cabinets, printer repairs and tools, large accounts, returns, and non-standard entries, while maintaining detailed support logs.

What You Will Bring

• Education: High school diploma.
• Experience: 2-4 years in related role with order entry experience.
• Demonstrated ability to take ownership of tasks and accountability for results.

Benefits

• Competitive Pay & Benefits: Enjoy a robust Total Rewards Program that includes health, financial benefits, and more.
• Generous Time Off: Take advantage of our generous vacation, sick days, holidays, plus a volunteer day to give back to the community.
• Retirement & Growth: 401(k) match, profit sharing, and abundant growth and development opportunities to help you advance your career.
• Parental Leave: Because we care about your family and your future.

Pay

The expected base pay range for this role is $22 - $24 an hour.