Order Management Associate

About the role

Order Management Associate for a global leader in technology/electronics. 12‑month contract with high chance for extension or conversion to permanent. Located in Plano, TX.

Responsibilities

• Ensure orders are successfully received and submitted in NERP via EDI, SPACE, or manual methods, adhering to policies and agreements.
• Manage account portfolio, handle purchase order revisions, track delivery dates, verify and adjust PO prices, and process sales returns in alignment with company policies.
• Update and maintain customer and order data, ensuring data integrity and accuracy.
• Review and validate price adjustment chargeback claims with finance and sales.
• Serve as point of contact to identify and resolve discrepancies or issues related to orders, addressing customer inquiries and concerns promptly and effectively.
• Work closely with sales, supply chain, logistics, and customer service teams to ensure timely and efficient order fulfillment.
• Generate reports on open orders, price discrepancies, shipped orders, and aged orders.
• Assist the team on various projects as needed.

Requirements

• Minimum 3 years of Order Management & Operations experience.
• Customer‑facing or account management background.
• Experience with SAP or any ERP (Enterprise Resource Planning) system.

Qualifications

• Bachelor’s degree in a related business field.
• 3‑5 years of experience in order management or a related field.
• ERP or SAP experience for order processing (EDI experience is a plus).

Skills

• Advanced proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Strong written and verbal communication skills.
• Problem‑solving and critical thinking abilities.
• Ability to multitask efficiently and work under pressure.
• Self‑motivated and capable of working independently.

Pay

$39‑42.75 per hour (W2) plus benefits.

Schedule

Monday‑Friday, fully onsite.