Order Fulfillment Manager

Key Responsibilities

• Lead daily execution and prioritization of global fulfillment activities across all active customer orders.
• Drive alignment between customer commits, backlog health, shipment readiness, and CM execution.
• Monitor fulfillment risks, shipment delays, allocation impacts, and operational blockers.
• Ensure accurate and timely communication of order status, commits, and escalations.

CM Operational Management

• Serve as the primary operational escalation point for fulfillment-related issues with Contract Manufacturers.
• Establish regular operational cadence with Contract Manufacturers.
• Drive accountability for commits, shipment execution, backlog management, and issue resolution.
• Escalate recurring process gaps, communication failures, and execution risks appropriately.

Visibility & Risk Management

• Proactively identify operational risks before customer impact occurs.
• Utilize reporting, dashboards, backlog analysis, and operational data to identify gaps and trends.
• Improve fulfillment visibility across build status, shortages, shipment readiness, and execution risks.
• Partner cross-functionally to improve data accuracy and operational transparency.

Team Leadership

• Manage and mentor the Order Fulfillment team and ensure key deliverables are completed within SLAs.
• Drive operational consistency, accountability, and escalation discipline across the team.
• Help define team structure, workflows, responsibilities, and best practices as the organization scales.

Cross-Functional Partnership

• Partner closely with OM, Supply Base Management, RevOps, Logistics, Finance, and Sales.
• Support executive escalations and provide operational updates to leadership.
• Collaborate on process improvements and automation initiatives to reduce manual effort and operational risk.