Order Fulfillment Associate Part Time

About the Role

Responsible for performing general warehouse activities including pulling merchandise from a pick list, moving merchandise from sales floor to staging area, using handheld scanner to verify merchandise counts and update merchandise locations, and operating equipment. As an Omni Experience Ambassador, you will work within all digital initiatives including: BOPIC, Curbside, Express Pay, and Ship from Club.

Responsibilities

• Process member purchases in a fast, courteous, and friendly manner by pulling merchandise from a pick list.
• Utilize a handheld scanner (RF) device to pick orders from the sales floor and verify merchandise.
• Move merchandise from sales floor to staging area.
• Communicate problems with inventory and/or equipment, including expired or short-dated items on pick lists.
• Communicate with club team when merchandise needs replenishment.
• Work with team to pull merchandise from reserve area to avoid sales floor replenishment.
• Ensure all orders are picked in a timely manner to meet productivity requirements and key performance indicators.
• Follow operational efficiencies, processes, and productivity standards with adherence to established SOP for BOPIC, Curbside, and Ship from Club.
• Securely package orders in accordance with standard operating procedures.
• Maintain a neat, clean, and organized SFC area and perform general housekeeping duties.
• Handle damaged goods and spoiled products according to standard operating procedures.
• Process returns to the club and determine handling (via DDR or Membership desk).
• Adhere to all club policies and procedures, including dress code standards.
• Meet OMNI productivity expectations regarding service level agreements (SLAs), performance metrics, and goals.
• Perform other duties as assigned, including working in other departments as needed.
• Maintain regular, predictable, full attendance.

Team and Member Engagement

• Carry out job functions and responsibilities as assigned while supporting club policies, procedures, and compliance.
• Act with honesty, integrity, and a member-focused mindset to address and escalate concerns.
• Ensure a safe and positive environment for members and colleagues.
• Embrace inclusion and diversity through collaboration and respect.
• Work as a team to achieve goals with speed, agility, and innovation.
• Deliver service excellence through all points of contact and resolve member concerns.
• Commit daily to GOLD Member Standards: Greet, Anticipate, Appreciate (GAA).
• Work as a team to deliver GOLD club standards, maintaining a clean, organized, and fully stocked environment.
• Understand and utilize production and financial performance reporting to drive business impact.

Requirements

• Previous order pulling experience preferred.
• Big box/wholesale retail experience preferred.
• Previous RF scanner experience preferred.

Job Conditions

• Most of the time is spent moving about continuously on hard surfaces.
• Frequent positioning to examine and/or scan merchandise, including bending, climbing, crawling, handling, pulling, reaching, and stooping.
• Continuous lifting of objects up to 30 pounds; may require lifting and moving heavy/awkward objects over 30 pounds with assistance.
• Work environment is usually comfortable but may involve loud equipment or moving machinery.
• Exposure to temperature extremes when pulling refrigerated orders.
• Occasional exposure to company-approved cleaning agents.

Benefits

• Weekly pay.
• Free BJ’s Memberships: Complimentary Club Card Membership plus a free Supplemental Membership for someone in your household. *Eligibility requirements vary by position.
• Generous Paid Time Off: Vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Flexible and Affordable Health Benefits: Choice of three medical plans, plus optional dental, vision, Health Savings Account (HSA), and flexible spending account options.
• 401(k) Retirement Savings Plan with company match (available to team members 18 and older).
• Employee Stock Purchase Plan: Purchase shares of BJ’s common stock at a 15% discount through after-tax payroll deductions.

Pay

The pay range for this position is $16.75 - $20.10 per hour. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications.