Order Fulfillment Associate Full Time

About the Role

Responsible for performing general warehouse activities including pulling merchandise from a pick list, moving merchandise from sales floor to staging area, using handheld scanner to verify merchandise counts and update merchandise locations, and operating equipment. As an Omni Experience Ambassador, you will work within all digital initiatives including: BOPIC, Curbside, Express Pay, and Ship from Club.

Responsibilities

• Process member purchases in a fast, courteous, and friendly manner by pulling merchandise from a pick list.
• Utilize a handheld scanner device (RF) to pick orders from the sales floor and verify merchandise.
• Move merchandise from sales floor to staging area.
• Communicate problems with inventory and/or equipment, including expired or short-dated items on pick list.
• Communicate with club team when merchandise needs replenishment; work with team to pull merchandise from reserve area to avoid sales floor replenishment.
• Ensure all orders are picked in a timely manner to meet productivity requirements and key performance indicators.
• Follow operational efficiencies, processes, and productivity standards with adherence to established SOP for BOPIC, Curbside, and Ship from Club.
• Securely package orders in accordance with standard operating procedures.
• Perform general housekeeping duties, including removing trash and cardboard from the work area.
• Handle damaged goods and spoiled products according to standard operating procedures.
• Process returns to the club and determine appropriate handling (via DDR or Membership desk).
• Maintain all club policies and procedures, including proper dress code standards.
• Meet OMNI productivity expectations regarding service level agreements (SLAs), performance metrics, and goals.
• Perform other duties as assigned, including working in other departments as needed.
• Maintain regular, predictable, full attendance.

Team Member Expectations

• Carry out job functions and responsibilities as assigned.
• Support the application of club policies, procedures, and compliance.
• Strive for flawless execution and hold yourself accountable.
• Act with honesty and integrity, leading with the member in mind to address and escalate concerns.
• Ensure a safe and positive environment for members and team members.
• Embrace inclusion and diversity through collaboration and respect.
• Work as a team to achieve goals with speed and agility.
• Maintain a friendly and positive attitude.

Member Service Standards

• Deliver service excellence through all points of contact.
• Resolve and de-escalate member concerns.
• Ensure a safe and positive environment and experience for members.
• Daily commitment to GOLD Member Standards: Greet, Anticipate, Appreciate (GAA).
• Maintain Fast, Friendly, Full, Fresh, Clean Club Standards.

Club Standards

• Work as a team to deliver GOLD club standards daily.
• Work with commitment and pride to deliver a "Grand Opening Look" daily.
• Maintain a clean and organized environment, including the OMNI Space Bin storage for member orders.
• Regularly clean and maintain storage bins based on safety standards.
• Understand how to access and read production and/or financial performance reporting for your department.
• See the connection between consistent execution and its positive impact on the business.

Requirements

• Previous order pulling experience preferred.
• Big box/wholesale retail experience preferred.
• Previous RF scanner experience preferred.

Job Conditions

• Most of the time is spent moving about continuously on hard surfaces.
• Frequent positioning to examine and/or scan merchandise, including bending, climbing, crawling, handling, pulling, reaching, and stooping.
• Continuous lifting of objects up to 30 pounds; may require lifting and moving heavy and/or awkward objects over 30 pounds with assistance.
• Usually in a comfortable environment, but may be surrounded by moving machinery and/or loud equipment.
• Possible exposure to temperature extremes when pulling refrigerated orders.
• Occasional exposure to company-approved cleaning agents.

Benefits

• Weekly pay.
• Free BJ’s Memberships: complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.
• Generous Paid Time Off: vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Flexible and affordable health benefits: choose from three medical plans, with optional dental, vision, Health Savings Account (HSA), and flexible spending account options.
• 401(k) Retirement Savings Plan with company match (available to team members 18 and older).
• Employee Stock Purchase Plan: accumulate funds through after-tax payroll deductions to purchase shares of BJ’s common stock at a 15% discount.

Eligibility requirements vary by position.

Pay

The pay range for this position is $16.75 - $20.10 per hour. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications.