Order Fulfillment Associate Full Time

Benefits

• Weekly Pay: Get paid every week
• Daily Pay: Access earned pay before payday (fee may apply)
• Free BJ's Memberships: Complimentary The Club Card Membership plus a free Supplemental Membership for someone in your household
• Generous Paid Time Off: Vacation, personal, sick days, holidays, bereavement, and jury duty leave
• Flexible and Affordable Health Benefits: Three medical plans, optional dental, vision, Health Savings Account (HSA), and flexible spending account options
• 401(k) Retirement Savings Plan: Company match (available to team members 18 and older)
• Employee Stock Purchase Plan: After-tax payroll deductions to purchase BJ's common stock at a 15% discount

Eligibility requirements vary by position.

About the role

Responsible for performing general warehouse activities including pulling merchandise from a pick list, moving merchandise from sales floor to staging area, using handheld scanner to verify merchandise counts and update merchandise locations, and operating equipment. The Omni Experience Ambassador works within all digital initiatives including BOPIC, Curbside, Express Pay, and Ship from Club.

Team members carry out job functions and responsibilities as assigned, support the application of club policies, procedures and compliance, strive for flawless execution, act with honesty and integrity, lead with the member in mind, ensure a safe and positive environment, embrace inclusion and diversity, work as a team to achieve goals, move with speed and agility, innovate and adapt, and maintain a friendly and positive attitude.

Members receive service excellence through all points of contact, with concerns resolved and de-escalated. Daily commitment to GOLD Member Standards (Greet, Anticipate, Appreciate) and Fast, Friendly, Full, Fresh, Clean club standards. Work as a team to deliver GOLD grand opening look daily, maintain clean and organized OMNI space with bin storage organized per gold standards, storage bins regularly cleaned and maintained per safety standards. Understand how to access and read production and/or financial performance reporting for the department and see the connection between consistent execution and positive business impact.

Responsibilities

• Processes member purchases in a fast, courteous, and friendly manner by pulling merchandise from a pick list
• Utilizes a handheld scanner device (RF) to pick orders from the sales floor
• Uses handheld scanner device (RF) to verify merchandise
• Moves merchandise from sales floor to staging area
• Communicates problems with inventory and/or equipment and communicates expired or short-dated items included on pick list
• Communicates with club team when merchandise needs to be replenished
• Works with team to have merchandise pulled from reserve area, when possible, to avoid sales floor replenishment
• Ensures all orders are picked in a timely manner to meet all productivity requirements
• Works with a high level of urgency to ensure deadlines are met up to and including key performance indicators based on individual performance
• Follows operational efficiencies, processes and productivity standards with adherence to established SOP for BOPIC, Curbside and Ship from Club
• Takes responsibility for individual performance and works with club leadership on individual performance when metrics are not met
• Securely packages the order in accordance with standard operating procedures
• Ensures the SFC area is neat, clean, and organized
• Performs general housekeeping duties, including removing trash and cardboard from the work area
• Handles damaged goods and spoiled products in accordance with standard operating procedures
• Processes returns to the club and makes determination on how to handle (via DDR or Membership desk)
• Maintains all club policies and procedures, including adhering to proper dress code standards
• Required to meet OMNI productivity expectations regarding service level agreements (SLAs), performance metrics and goals
• Performs other duties as assigned, including working in other departments as needed
• Regular, predictable, full attendance is an essential function of this job

Qualifications

• Previous order pulling experience preferred
• Big box/wholesale retail experience preferred
• Previous RF scanner experience preferred

Requirements

• Most of the time is spent moving about continuously on hard surfaces
• Frequently position oneself to examine and/or scan merchandise, including bending, climbing, crawling, handling, pulling, reaching, and stooping
• Continuously requires lifting objects up to 50 pounds
• May require lifting and moving heavy and/or awkward objects more than 50 pounds with assistance
• Usually in a comfortable environment surrounded by moving machinery and/or loud equipment
• May be exposure to temperature extremes when pulling refrigerated orders
• Occasional exposure to Company-approved cleaning agents

Pay

The pay range for this position is $16.75 - $20.10 per hour. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications.