Order Entry Specialist

Roles & Responsibilities

• Process and enter customer sales orders accurately in NetSuite.
• Review orders for completeness, pricing accuracy, product availability, and required documentation.
• Respond to incoming customer calls and email inquiries related to orders, shipping, and account support. Reply to customer orders within 15 minutes of receipt.
• Cook up with internal departments including operations, logistics, production, and accounting to ensure timely order fulfillment.
• Communicate order status updates, delays, and shipment information to customers as needed.
• Maintain accurate customer records and order documentation within company systems. Includes updating freight costs and changes in loading dates.
• Support continuous improvement initiatives related to order processing and customer service workflows.
• Ensure compliance with company policies and established order management procedures.

Qualifications

• A 4-year undergraduate degree or equivalent experience.
• Experience working within ERP systems, preferably NetSuite.
• Strong communication and interpersonal skills.
• Proficient in Microsoft Office applications including Excel, Teams, and Outlook.
• Ability to work effectively in a fast-paced environment and manage changing priorities.
• Strong attention to detail and organizational skills.
• Excellent problem-solving and decision-making abilities.

Preferred

• Experience in manufacturing, distribution, or industrial environments.
• Experience with Netsuite.
• Knowledge of order-to-cash processes and inventory management.
• Familiarity with CRM systems and customer account management.
• Experience coordinating with logistics and shipping teams.