Order Entry

Position Summary

The Customer Service Representative / Order Entry independently manages a portfolio of customer accounts and acts as a primary liaison between customers and internal departments. This role builds and maintains strong customer relationships while ensuring accuracy and efficiency in order processing, issue resolution, and communication.

Responsibilities & Duties

• Review incoming orders for contract compliance and accuracy
• Enter orders accurately and efficiently into the ERP system
• Manage orders and related data throughout entire order lifecycle, including post-shipment and closure activities
• Cook up and communicate all order revisions with internal teams
• Aid with complaints, order errors, account questions, billing, cancellations, and other inquiries
• Cross train with other Team members supporting different product lines to ensure coverage at all times
• Aid with audit preparation and participation as required
• Gather, analyze, and compile data for operational and management reporting
• Support continuous improvement initiatives
• Perform additional duties as assigned

Requirements (Knowledge, Skills & Abilities)

• Strong communication, organizational and analytical skills
• Proficient in Microsoft Office with the ability to learn ERP or other software programs
• Ability to multi-task
• Time management
• Computer Skills
• Personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc.
• ERP system (Made2Manage)

Education and Experience (required Levels)

• 2+ years related experience
• High school diploma, general education degree or equivalent
• Certificate or degree in related field is a plus
• Experience in manufacturing or oil & gas industries is a plus, but not required

Physical Requirements

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this Job, the employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places and vibration.
• The noise level in the work environment is moderate.
• At Kelvion we thrive on collaboration, embracing diversity of thought, and valuing every voice.

Work Environment

• While performing the duties of this Job, the employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places and vibration.
• The noise level in the work environment is moderate.
• At Kelvion we thrive on collaboration, embracing diversity of thought, and valuing every voice.