Order Entry Associate

About the role

Showdown Displays manufactures and supplies event, display and promotional products to the Advertising Specialty and the Promotional Products industry. We are seeking an Order Entry Associate to join our growing team. The ideal candidate will have a strong attention to detail and a passion for providing a legendary customer experience.

Responsibilities

• Same day data entry of customer purchase orders into the system.
• Order receipt can come in the form of e-mail, or phone.
• Provide same day order confirmations and clarify order discrepancies.
• Support order status requests, limited processing of return material authorizations, credits/debits, and answering customer questions.
• Contact customers for needed or missing information via email or phone.
• Expedite requests as necessary.
• Obtain 100% accuracy entering customer Purchase Orders.
• Ensure all pertinent fields are entered accurately, in a timely manner, and adhering to any unique customer requirement.
• Actively work to streamline Purchase Order entry with focus on creating consistency among customers.
• Maintain meeting established departmental performance metrics.
• Maintain attendance expectations as outlined in the employee handbook.
• Perform all other duties as assigned by supervisor.

Requirements

• A high school diploma or equivalent.
• Ability to interpret complex business documents including customer purchase orders.
• Proficient typing skills with high level of accuracy.
• A high comfort level on use of the Microsoft Suite of products (Outlook, Word, Excel, and PowerPoint).
• A high degree of time management and organization required.
• Excellent interpersonal skills and maintain both a proactive and positive attitude.
• Customer focused and enjoy talking on the telephone and assisting customers in difficult or demanding situations.
• Able to work in a team environment, anticipate needs, and exceed customer expectations.
• Exceptional analytical skills, accurate keyboarding, and strong verbal and written communication skills are essential.
• Demonstrate a positive approach towards team building/support is essential.

Qualifications

• Exceptional analytical skills, accurate keyboarding, and strong verbal and written communication skills are essential.
• High degree of time management and organization required.
• Must have excellent interpersonal skills and maintain both a proactive and positive attitude.
• Customer focused and enjoy talking on the telephone and assisting customers in difficult or demanding situations.
• Able to work in a team environment, anticipate needs, and exceed customer expectations.
• Exceptional analytical skills, accurate keyboarding, and strong verbal and written communication skills are essential.
• Demonstrate a positive approach towards team building/support is essential.

Skills

• High comfort level on use of the Microsoft Suite of products (Outlook, Word, Excel, and PowerPoint).
• Exceptional analytical skills, accurate keyboarding, and strong verbal and written communication skills are essential.
• High degree of time management and organization required.
• Excellent interpersonal skills and maintain both a proactive and positive attitude.
• Customer focused and enjoy talking on the telephone and assisting customers in difficult or demanding situations.
• Able to work in a team environment, anticipate needs, and exceed customer expectations.
• Demonstrate a positive approach towards team building/support is essential.

Benefits

• Medical, dental, and vision coverage.
• Paid time off.
• Short- and long-term disability insurance.
• 401(k) with company match.
• Life insurance.
• Other voluntary supplemental insurance coverages.
• Tuition assistance.
• Travel assistant program.
• Employer/partner discounts.

Pay

The pay rate for this role is $18.50 per hour. The actual pay offered may vary based upon, but not limited to: education, skills, experience, certifications, proficiency, performance, shift and location.

Schedule

First (Day)

Number of Openings

1

Additional Compensation

• Profit Sharing

Postal Code

55430

Job Type

Full Time

Place of Work

On-site

Requisition ID

58720