Order Admin (SSO Division – Location: Hill Air Force Base, Utah)

At Parker Aerospace, we develop technologies and innovative solutions that enable reliable, efficient and increasingly sustainable flight for the lifecycle of the aircraft, including aftermarket support. Our passionate people with deep engineering expertise, together with our breadth of differentiated technologies, ensure that we make the extraordinary happen and continue to shape the future of aviation in partnership with our customers. As a member of our team, you are instrumental in fulfilling our mission: "Enabling Engineering Breakthroughs that Lead to a Better Tomorrow."

About the Division

The Services and Support Operations (SSO) is a global leader of integrated MRO services and support. We are renowned for our exceptional customer service and expertise at every stage of the aircraft lifecycle, providing innovative OEM-quality service solutions across a comprehensive portfolio. We serve airlines, business jet operators, the military, airframe and engine manufacturers, as well as independent service centers. With our extensive network of service teams worldwide, MRO facilities, proprietary predictive modeling, and advanced systems, we offer 24/7 operational and technical support wherever it's needed.

About the Role

With minimum supervision, responsible for administrative duties of broad scope and complexity in support of the Hill Performance Based Logistics contract. Requires independent judgement and familiarity with applicable procedures. Assists Account Manager and Customer Service Account Admin with customer requests, monitors performance and delivery, investigates complaints, and ensures compliance with warranty or maintenance agreements.

Responsibilities

• Perform a variety of administrative responsibilities following established procedures.
• Function within the Microsoft 365 Office business suite of software tools.
• Document business meeting minutes and distribute amongst all key stakeholders.
• Create documents containing financial, statistical, scientific, technical, or legal terminology.
• Enter and manipulate data on spreadsheets, databases, or file management programs.
• Set priorities and procedures for accomplishing work.
• Collect data, conduct research, and compile information using a variety of mathematical calculations for reports and projects.
• Compose, analyze, and distribute documents; proofread and correct errors.
• Focus on repair processes and stock allocation to maximize service levels; communicate new repair schedules to customers as needed.
• Assist in investigating and resolving claims, complaints, and billing discrepancies, coordinating with technical and quality teams.
• Support critical priority services such as aircraft-on-ground situations.
• Maintain professional knowledge through training and industry involvement; ensure compliance with aerospace regulations.
• Share expertise, represent the company on projects, and contribute to team and cross-functional initiatives.
• Understand and process information within customer databases, including Wide Area Workflow (WAWF) DD250 invoices and aircraft components historical records (2410s and AFTO 95s).
• Communicate regularly with the on-site Depot Partner to prioritize production.

Requirements

• Three years of related office experience or demonstrated ability to perform described responsibilities.
• Education certificate in applicable functional area preferred.
• Thorough knowledge of office equipment, administrative procedures, and/or terminology in functional area.
• Ability to accurately record meeting proceedings.
• Ability to accurately type 55 wpm (where applicable).
• Personal computer skills may be required.
• Effective verbal, written, and interpersonal communication skills.
• Ability to work effectively with others and be a participative team player.
• Thorough knowledge of Parker products and customers.
• Knowledge of and ability to apply continuous improvement principles and techniques.
• Knowledge of the US Government Depot structure and ability to work with US Civil Service employees to meet production goals.
• Proficient with standard business application software and specialized data analysis or materials systems (e.g., electronic data interface (EDI) or manufacturing resource planning (MRP) systems).
• Ability to read, analyze, and interpret policies, contracts, or agreements, and recommend changes to procedures.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to effectively communicate and present information to team members, leaders, and customers.
• Ability to demonstrate team member competencies and participate in goal setting, performance feedback, and self-development activities.

This position is subject to meeting U.S. export compliance and/or U.S. Government contracting citizenship eligibility requirements. U.S. Citizenship, Permanent Residency, or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.