Oral Surgery Patient Coordinator

Key Responsibilities

• Greet and check in patients professionally, ensuring records and patient information are complete and up to date in the practice management software
• Schedule and coordinate appointments, proactively filling same-day and next-day openings to optimize patient flow
• Present and review treatment plans with patients, clearly explaining proposed oral surgery procedures and associated costs
• Verify insurance coverage and obtain pre-authorizations for oral surgery procedures; communicate benefits and patient financial responsibility
• Collect co-payments and process patient payments accurately; balance registers and complete daily close-out procedures
• Utilize RevenueWell for patient confirmations, communications, and insurance-related outreach
• Monitor and respond to office emails and voicemails in a timely manner
• Complete next-day router preparation and run applicable reports
• Cook with the office manager with end-of-day processes and escalate issues as needed
• Cover the clinical team to support smooth patient transitions between front office and treatment areas

Requirements

• 1-3 years of dental front office experience
• Customer service or front desk experience
• Strong written and verbal communication skills
• High attention to detail and accuracy
• Ability to multi-task and manage competing priorities in a fast-paced environment
• Proficient with computer systems and comfortable learning new software
• Demonstrated ethical conduct and commitment to patient confidentiality
• Ability to balance registers accurately
• Reliable attendance and flexibility to adjust schedule based on business needs

Benefits

• Medical, dental, and vision insurance
• 100% employer-paid short-term disability, life insurance, and telemedicine
• Pet insurance
• 401(k) with company match
• Paid time off
• A supportive, growth-oriented team environment