Oracle Cx Field Service Manager, Functional Transformation
About the role
Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.
As a Manager at Deloitte, you will lead an onshore functional team in delivering Fusion Field Service Cloud implementations and enhancements. You will demonstrate Oracle Field Service expertise and serve as a primary client contact to facilitate requirement gathering/clarifications, build personas and process flows, guide backlog grooming, solution designs, and articulate business during sprint demo/feature demos.
Recruiting for this role ends on December 31, 2026.
Responsibilities
- Lead an onshore functional team in delivering Fusion Field Service Cloud implementations and enhancements
- Demonstrate Oracle Field Service expertise and serve as a primary client contact
- Facilitate requirement gathering and clarifications
- Build personas and process flows
- Guide backlog grooming