Optometric Technician
LensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care. Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best, makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care.
About the role
We're committed to taking care of you, so you can bring the best quality experience to our patients and customers. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.
Responsibilities
- Display a professional image, greet patients promptly with a smile
- Promptly answer the telephone in a friendly and courteous manner
- Perform a variety of tasks to assist the optometrist in eye examinations
- Think out loud, asking open ended questions around the what, why and relevance to patient
- Perform tests to aid the optometrist in accurate diagnosis and treatment for the patient in appropriate time frame
- Show patience and courtesy to indecisive or difficult customers/patients
- Handle and file all patient records in an organized and efficient manner in accordance with HIPAA
- Support retention and cultivation of exams including making NEE calls, 24 hour confirmation calls and no show call-backs
- Place contact lens trial orders, ensure no expired contacts and maintain the contact lens room in a neat, orderly and free of clutter
- Utilize the CIAO system for inputting customer/patient data, insurance information and eye care services with appropriate fees
- Maintain safe working environment for all associates, customers and patients
- Support compliance of visual merchandising in the exam lanes, assessment room and contact lens area
- Ability to adapt to various examination scenarios and be personable with patients and staff
- Perform all pre-examination testing with accuracy and attention to detail; take initiative to explain all measurements and answer any questions the patient may have
- Utilize clinical and product knowledge, provide coaching and guidance to patients on care and handling of contact lenses
- Maintain and disinfect equipment; provide clinical support to the optometrist as needed
- Monitor and maintain inventory of supplies and contact lenses in exam rooms
- Support retail as capacity and patient demand allows
Requirements
- High School graduate or equivalent
- Minimum of one year strong customer service skills (internal/external)
- Leadership skills
- Strong communicator and listener
- Problem solving ability
- Organization skills
- Strong interpersonal skills
- Able to assess priorities, address multiple tasks and deadlines in fast-paced environment
- Able to work autonomously
- Knowledge of office environment
- Strong basic math skills
Qualifications
- Experience in retail and/or optical
- Experience in healthcare
Skills
- Ability to adapt to various examination scenarios
- Personable with patients and staff
- Preventative care
- Customer service
- Optometry
- Healthcare
Benefits
In addition to a competitive total rewards package, benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
Pay
Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements.
Schedule
You may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package.