Optometric Technician

About the Role

LensCrafters is a place for visionaries, pairing state-of-the-art technology with a truly personal approach to eye care. As part of EssilorLuxottica, a global leader in vision care products, we are committed to delivering exceptional value in the lives of our patients through the LensCrafters Experience. This role ensures the highest quality optometric care by seamlessly linking the doctor and retail functions, supporting both clinical and customer service excellence.

Responsibilities

• Display a professional image, greet patients promptly, and answer the telephone in a friendly manner.
• Assist the optometrist in eye examinations by obtaining medical history, preparing patients, and performing pre-examination tests with accuracy.
• Perform tests to aid the optometrist in diagnosis and treatment, ensuring timely and attentive care.
• Review prescriptions and patient information carefully, identifying special needs and consulting with team members as necessary.
• Handle difficult or indecisive patients with patience and courtesy.
• Manage work accurately under time pressure and high patient volume.
• Resolve unsatisfied patient situations quickly and effectively.
• Demonstrate knowledge of appointment scheduling, computer procedures, and HIPAA-compliant record handling.
• Support exam retention through follow-up calls (confirmations, no-show callbacks, and NEE calls).
• Place contact lens trial orders, maintain the contact lens room, and ensure no expired contacts are present.
• Input patient data, insurance information, and prescription details accurately using the CIAO system.
• Maintain a safe working environment and support visual merchandising compliance in exam areas.
• Adapt to various examination scenarios while maintaining a personable demeanor with patients and staff.
• Provide coaching and guidance to patients on contact lens care and handling.
• Maintain and disinfect equipment, monitor inventory, and provide clinical support to the optometrist.
• Support retail operations as patient demand allows.

Requirements

• High School graduate or equivalent.
• Minimum of one year of strong customer service skills (internal/external).
• Leadership skills and strong communication/listening abilities.
• Problem-solving and organizational skills.
• Ability to prioritize tasks, meet deadlines, and work autonomously in a fast-paced environment.
• Knowledge of office environments and basic math skills.

Preferred Qualifications

• Experience in retail and/or optical.
• Experience in healthcare.

Benefits

Employee pay is determined by factors such as geography, experience, qualifications, and local minimum wage requirements. In addition to competitive pay, you may be offered a bonus and/or commission plan. Benefits include:

• Health care coverage.
• Retirement savings plans.
• Paid time off/vacation.
• Various employee discounts.