Optometric Assistant Part Time

About the role

The Clinical Specialist/Optometric Assistant is primarily responsible for helping ensure a great patient experience by preparing the patient for onsite and/or remote examination, completing pre-exam diagnostic tests, and explaining each step of the process. The Clinical Specialist acts as a liaison between our patients and Optometrists and participates in the initial steps of a patient journey.

Responsibilities

• Complete patient registration and gather/submit pertinent patient information including Medical History and Ocular Health data into EMR.
• Assist onsite doctor with patient care and eye examinations.
• Explain the preliminary testing process to patients, administer each preliminary test, and accurately document results in EMR.
• For remote appointments, assist patients through the remote eye exam process including pre-testing and specialty testing, accurately document results in EMR, initiate remote technician and remote doctor video conferencing, and assist remote doctor and remote technician to complete additional testing required for a remote exam.
• After exam completion, transition the patient to a retail associate and convey the doctor’s recommendations.
• Have a strong understanding of MVC plans and articulate plan benefits to patients.
• Preauthorize insurance in accordance with standard operating procedures.
• In partnership with retail associates, schedule appointments and manage exam books according to Company guidelines, including contacting no-shows and cancellations.
• Maintain patient flow to allow for doctor effectiveness.
• Answer patients’ clinical questions in person and over the telephone; triage ocular emergencies and schedule annual eye exams.
• Maintain complete and accurate patient records according to Company standards.
• Instruct patients on insertion, removal, cleaning, care, and proper handling of contact lenses; place diagnostic contact lens orders for patients and stock; notify patients when lenses are available for dispensing.
• Have a working knowledge of contact lens brands and parameters; accurately pull contact lens trials when requested by the doctor.
• Ensure a clean and healthy environment by maintaining doctor equipment and clinical supplies and ensuring equipment is covered nightly.
• Participate in specialized training of all responsibilities and complete required clinical certification(s).
• Work flexible schedules to meet changing business demands, including traveling to other locations.

Education/Experience

• One (1) year of related experience.
• Optical or healthcare background preferred.
• Medical office/business professionalism required.
• High school diploma, GED, or equivalent related job experience.
• Training provided.

Behavioral Characteristics

• Patient advocate.
• Excellent customer service skills.
• Ability to initiate immediate interaction, coordination, and collaboration with patients and team members.
• Very detail-oriented and well organized.
• Ability to communicate clearly and effectively with associates and patients.
• Work under stress with interruptions and deadlines.
• Energetic and self-motivated.
• Team player with strong problem-solving ability.
• Ability to multi-task.
• Exhibit empathy in all interactions.
• Ability to read, analyze, and interpret insurance forms.
• Follow procedures and instructions; read English.
• Operate and enter data into electronic software platforms efficiently and accurately.

Physical Demands/Work Environment

• Work changing schedules to meet business demands, including travel between stores.
• Work inside store location.
• Use computers, electronics, tablets, and pre-testing instruments effectively.
• Reach above shoulder continuously.
• Sit, stand, use hands and fingers to handle/feel/pick/pinch, and talk or hear most of the time.
• Occasionally stand, walk, and reach with hands and arms.
• Frequently lift and/or move up to 20 pounds.
• Moderate noise level (computers, printers, machines).

Pay

Class: Part Time | Rate: $17 to $25.50 per hour