Optometric Assistant - Full time - Royal Oak

About the role

Responsible for assisting the doctor with providing thorough comprehensive visual exams, medical exams, office visits, in-office minor medical procedures, and contact lens follow-ups by performing preliminary testing, electronic medical record entries, contact lens classes, support duties, and post-exam follow-up.

Responsibilities

• Perform visual preliminary testing to include: auto refraction, inner-ocular pressure, neutralizing prescription eyewear, blood pressure, visual acuity, motility testing, pupil assessment, confrontation fields, anterior chamber angle assessment, dilation, but not limited to these skill sets.
• Documentation recorded into the electronic medical record: Preliminary testing entries and patient chief complaint, medical history, medications, social history, previous/current contact lens and eyewear prescriptions, but not limited to these entries.
• Escort patient throughout the exam process and transfer authority to appropriate department: Eyewear Consultant, Dispenser, or Customer Service Representative.
• Educate patients on contact lens handling, wearing schedule, care, and importance of owning prescription glasses.
• Accurately perform, follow, and adhere to scheduling guidelines and allotted time for preliminary testing and electronic medical record entries for each scheduled appointment.
• Interpret a doctor’s prescription and suggest products and enhancements to address specific prescription requirements.
• Complete department training program and all necessary educational requirements to perform job responsibilities.
• Answer and address customer concerns and questions.
• Direct customer to the appropriate source when unable to address customer questions.
• Handle multiple customers effectively with tact and a sense of urgency.

Requirements

• Requires high school diploma or GED.
• Previous computer experience and basic math skills preferred.
• Previous customer service or optometric tech experience preferred.
• Computer and/or electronic medical records knowledge preferred.
• Retail and/or hospitality and/or customer service experience preferred.
• Must be able to walk, bend, and stand for extended periods of time.
• Completion of all required training courses as directed.
• Must meet or exceed core customer service responsibilities, standards, and behaviors as outlined in the customer service policy.
• Must practice the customer skills as provided through on-going training and in-services.

Schedule

• Requires evening and weekend hours.
• Rotating shift.

Working Conditions

Works in a retail optical environment.