Optometric Assistant

Essential Responsibilities

• Completing patient registration, gathering and submitting pertinent patient information including Medical History and Ocular Health data into EMR.
• Affixing to onsite doctor with patient care and eye examinations.
• Clearly explaining the preliminary testing process to patients, administering each preliminary test and accurately documenting the results in EMR.
• For patients with remote appointments, the Clinical Specialist will be required to assist patients through the remote eye exam process including, but not limited to: Pre-testing and specialty testing and accurately documenting results in EMR, Initiating remote technician and remote doctor video conferencing, Assisting remote doctor and remote technician to complete additional testing required for a remote exam, Transitioning the patient to a retail associate, conveying the recommendations of the doctor to the retail associate.
• Having a strong understanding of MVC plans and being able to articulate plan benefits to patients.
• Preauthorizing insurance in accordance with standard operating procedures.
• In partnership with the retail associates, scheduling appointments and managing exam books according to Company guidelines including contacting no shows and cancellations.
• Maintaining patient flow to allow for doctor effectiveness.
• Answering patients’ clinical questions in person and over the telephone.
• Triage ocular emergencies and scheduling annual eye exams.
• Maintaining complete and accurate patient records according to Company standards.
• Instructing patients on the insertion, removal, cleaning, care, and proper handling of their contact lenses.
• Placing diagnostic contact lens orders for patients and stocking.
• Notifying patients when their contact lenses are available for dispensing.
• Having a working knowledge of contact lens brands and parameters.
• Accurately pulling contact lenses trials when requested by the doctor.
• Safeguarding a clean and healthy environment for our patients by maintaining doctor equipment and clinical supplies as well as ensuring equipment is covered nightly.
• Participating in specialized training of all responsibilities and completing required clinical certification(s).
• Working flexible schedules to meet changing business demands to include traveling to other locations.

Education/Experience

• One (1) year of related experience Optical or Healthcare background preferred.
• Medical office/business professionalism required.
• HS diploma, GED or equivalent related job experience.

Behavioral Characteristics

• Patient advocate.
• Excellent customer service skills.
• Initiating immediate interaction, coordination, and collaboration with patients and team members.
• Very detail orientated and well organized.
• Communicating clearly and effectively with other associates and patients.
• Work under stress with interruptions and deadlines.
• Energetic and self-motivated.
• Team player.
• Excelling problem solving ability.
• Ability to multi-task.
• Exhibiting empathy in all interactions.

Physical Demands/Work Environment

• Work changing schedules to meet business demands to include travel between stores.
• Work inside store location.
• Use computers, electronics tablets, and pre-testing instruments effectively.
• Reach above shoulder continuously.

Compensation

• Position provides competitive pay and benefits.
• Specific terms are set forth in the Company’s collective bargaining agreement with a minimum pay rate of $17 per hour plus incentive.
• Starting pay may vary based on experience to a maximum of $25.50 per hour.
• Incentive pay, wage upgrades, and overtime opportunities also available.