Optometric Assistant

About the role

The Optometric Assistant will focus on the patient by seeking to understand their needs to create value. They will demonstrate a positive attitude and resilience, adapting positively to pressure, setbacks, challenges, and change to achieve and sustain peak effectiveness. The role involves driving for success by delivering excellent performance through seizing opportunities and proactively taking concrete actions that adhere to Southwest Eye Care policies and procedures.

Responsibilities

• Seeks to understand patient needs to create value
• Adapts positively to pressure, setbacks, challenges, and change to achieve and sustain peak effectiveness
• Delivers excellent performance by seizing opportunities and proactively taking concrete actions that adhere to Southwest Eye Care policies and procedures
• Overcomes obstacles and goes the extra mile
• Assists doctors during clinic times by taking patient health histories, visual acuities, and performing press requested by the doctors
• Prepares exam rooms for clinic and closes down rooms after clinic
• Performs front desk duties including answering phones, greeting patients, checking in patients, prepping charts, filing, verifying insurance, billing professional fees, and scheduling appointments
• Carries out optical duties such as frame selections, ophthalmic lens ordering, frame ordering, glasses adjustments, dispensing glasses, dispensing contacts, repairing glasses, verifying glasses and frame orders, and notifying patients when product is available
• Handles contact lens responsibilities including patient contact lens orders, verifying contact lens orders, ordering contact lens trials, and I & R classes
• Orders medical supplies, eye drops used during patient visits, and sample prescription drops
• Performs other duties as assigned

Requirements

• High school diploma or GED
• Three years related optical experience or customer service experience preferred
• ABO, NCLE, CPO, CPOA, COA certifications preferred

Qualifications

• Professional, caring, and able to multi-task
• Likes the hustle and bustle of the healthcare industry
• Adaptable and strong team player
• Can work independently and demonstrate critical thinking skills
• Passionate about growth and continuous learning
• Willing to work flexible hours, one night and one Saturday a month

Skills

• Excellent communication skills
• Strong organizational and multitasking abilities
• Ability to work independently and solve problems
• Knowledge of optical and contact lens products and services
• Proficiency in Microsoft Office applications

Benefits

• Health Insurance (medical, dental, vision, HSA)
• Paid Time Off (PTO)
• Holiday Pay
• 401K Retirement Savings Plan
• Other Benefits: Accident, Hospital Indemnity, Critical Illness, Life/AD&D, Disability, Commuter, Dependent Care, Adoption & Surrogate, Pet Insurance
• Employee Assistance Program
• Employee Discounts

Pay

$20.00-21.00/hour

Schedule

In person

Work Location

In person