Optician / Optical Sales Associate
EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to patients with a mission to enhance vision, advance eye care, and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, spanning the eye care continuum.
About the role
An Optician will achieve a world-class Total Patient Experience that maximizes retail sales while supporting patients’ medical needs. This employee is trained to dispense and fit glasses and contacts, working from prescriptions written by Optometrists and Ophthalmologists. They connect patient needs to the goods and services offered.
Responsibilities
- Embrace and execute the Total Patient Experience to build relationships with all patients while delivering great medical support
- Determine patients' wants and needs and sell to exceed their expectations
- Assist patients in selecting frames according to style and color, coordinating frames with facial and eye measurements and optical prescriptions
- Operate the auto-lensometer and manual lensometer
- Educate and recommend specific lenses, lens coatings, and frames to suit patient needs
- Accurately collect measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance, and pantoscopic tilt
- Dispense patient orders and repair and adjust patient frames
- Dispense all glasses and/or contact lens orders in E360
- Ensure all job aids and policies are followed
- Maintain frame standards with cleaning and organization of fully stocked and well-presented areas
- Follow all protocols to keep frame inventory accurate
- Perform general office duties and cleaning as assigned by manager
- Assist with other duties in the office as needed
Requirements
- High school diploma or general education degree (GED) required
- One year in a customer interactive position; or equivalent combination of education and experience
- Current ABO/ABOC and NCLE certifications (or obtained within the first 2 years of employment) preferred
- Proficient in Microsoft Excel, Word, PowerPoint, Outlook
Skills
- Communication, interpersonal, and negotiation skills
- Ability to read, analyze, and interpret insurance forms
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Ability to write routine reports and correspondence
- Ability to speak effectively before groups of customers or employees
- Compliance with HIPAA regulations regarding protected health information (PHI)
Physical Requirements
This role requires a variety of physical activities to effectively perform essential job functions:
- Frequent walking (75%), sitting (50%), and standing (50%)
- Regular bending, stooping, and reaching (25–50%)
- Lifting, carrying, pushing, and pulling items up to 25 lbs
- Strong fine motor skills and full use of hands for constant grasping, writing/typing, and use of technology
- Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—required 100% of the time
- Occasional driving or climbing may be necessary