Optician - Full time - Monroe

Principal Duties And Responsibilities

• Customize the patient’s spectacle prescription using the E.A.R.N. for Eyewear Consultants process methodology and trouble-shooting any previous eyewear issues
• Communicate the preferred lens family of products and the benefits of each
• Knowledge of each frame line and the material it is made of to properly pre-adjust the frame prior to measurements taken
• Conduct and record various measurements that are required to fabricate the lenses
• Properly input and process eyewear orders into the software program for the optical laboratory
• Follow-up with the eyewear orders through completion and delivery
• Ensure visual displays and eyewear products are clean in accordance with the store specific plan-o-gram
• Interpret, explain, and properly apply vision insurance coverage
• Afford assistance with dispensing, adjusting, and trouble-shooting eyewear
• Afford assistance with front desk duties such as checking patients in and out, scheduling appointments, and retrieving insurance eligibility

Knowledge, Skills And Abilities Required

• Requires high school diploma or GED
• Previous computer experience and basic math skills preferred
• Previous customer service, retail, or hospitality experience preferred
• Previous dispensing/optical experience preferred
• Must be able to walk, bend and stand for extended periods of time

Completion of All Required Training Courses As Directed By Henry Ford Optimeyes

Meet Or Exceed Core Customer Service Responsibilities, Standards And Behaviors As Outlined In The HFHS’ Customer Service Policy

Practice The Customer Skills As Provided Through On-going Training And In-services

Working Conditions

• Works in retail optical environment
• Requires evening and weekend hours

Additional Information

• Organization: Community Care Services
• Department: HF Optimeyes Monroe
• Shift: Rotating
• Union Code: Not Applicable