Optician - Bridge Street Town Centre

About the role

Warby Parker is searching for skilled and enthusiastic Opticians to join our growing team of in-house optical all-stars and play an integral part in helping people see. In this role, you'll become an expert in our brand and our glasses. Whether you're helping longtime Warby Parker fans or first-time wearers, you'll deliver extraordinary customer service to leave them excited and confident about our glasses. Along the way, you'll partner with motivated, collaborative individuals who take their work (but not themselves) seriously. You'll also expand your current skill set with career-advancing resources and benefits.

Responsibilities

• Work directly with customers to help meet all of their eyewear needs
• Take and record measurements, adjust and fit eyewear, and execute these details with flawless accuracy
• Check that our finished eyewear meets our optical standards, as well as customer requirements and requests
• Use your expertise to explain prescription terminology and product offerings to customers
• Work with your team to make sure all customers receive exceptional service
• Help customers choose the best frames and lenses based on their prescription needs, face fit, personal style, and lifestyle
• Collaborate with your team to form best practices for sales and customer service that can be implemented throughout the organization
• Represent our brand to help educate others and get them excited about our values and mission

Requirements

• A licensed dispensing optician in states that require a license (or an ABO-certified optician in non-licensing states)
• Passionate about the eyewear and retail industries
• A clear, effective, and professional communicator—you can break down technical terms for customers to easily understand
• Dedicated to going above-and-beyond to make customers (and your teammates!) happy
• An energetic, positive team player who's able to adapt in a fast-paced, ever-changing work environment
• Extremely detail-oriented and capable of juggling a wide range of responsibilities
• Open-minded—you're constantly learning and challenging what you know
• Someone who takes your work very seriously, but not yourself
• Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)

Benefits

For full-time employees:

• Health, vision, and dental insurance
• Life and AD&D Insurance
• Paid sick leave
• Paid holidays
• Vacation days per year
• Retirement savings plan (401(k))
• Parental leave (non-birthing parents included)
• Short-term disability
• Employee Stock Purchase Plan
• Employee Assistance Program (EAP)
• Bereavement Support
• Optical Education Reimbursement
• Free eyewear
• And more (just ask!)

For part-time employees:

• Employee Assistance Program (EAP)
• Employee Stock Purchase Plan
• Free eyewear
• Paid sick leave
• And more (just ask!)

Pay

In compliance with local and state requirements, Warby Parker is committed to pay transparency. We offer a comprehensive compensation package that includes not only a competitive base salary/hourly rate but also variable compensation for eligible employees. For applicable postings, the range listed is a good faith estimate of the compensation for this position at the time of posting. Final compensation is thoughtfully determined by a variety of factors, including the candidate's qualifications, experience, internal equity, and relevant market data. Non-exempt employees are eligible for overtime pay if required to work more than 40 hours in a workweek.