Optician

About the Role

At every neighborhood Pearle Vision, we believe nothing should keep patients from getting the eye care they need. Join our team and contribute to delivering an exceptional customer experience while fostering customer retention and promoting outstanding associate and doctor satisfaction. Pearle Vision is part of EssilorLuxottica, a global leader in vision care products, including iconic eyewear, advanced lens technology, and cutting-edge digital solutions.

Responsibilities

• Drive profitable store sales by fostering a retail selling culture using effective sales skills.
• Develop professional business relationships with associates and doctors.
• Fill ophthalmic eyeglass prescriptions and fit and adapt lenses and frames, including:
  • Evaluating prescriptions in conjunction with customer’s visual requirements.
  • Asking lifestyle questions to determine customer’s vision needs.
  • Recommending specific lenses, lens coatings, and frames to suit customer needs.
  • Assisting customers in frame selection and coordinating frames with optical measurements and prescriptions.
  • Conducting measurements of bridge and eye size, temple length, vertex distance, pupillary distance, and optical centers (where authorized under state licensing requirements).
  • Troubleshooting vision issues and resolving them for customer satisfaction.
• Aid in training new associates to help them understand frame and lens selection.
• Ensure the store is effectively merchandised and presented according to company standards.
• Maintain high quality through accurate measurements, correct pricing, POS entry, and realistic delivery time quotes.
• Maximize Managed Vision Care relationships and sales opportunities.
• Assist with the timely implementation of approved marketing programs and company standards for signage and promotions.

Requirements

• High School Diploma or equivalent.
• ABO Certification.
• Experience and results with a retail or customer service establishment.
• Ability to sell using sales skills and accountability for sales results.
• Ability to provide enthusiastic and concise communication to meet or exceed customer expectations.
• Success in store merchandising and attention to detail.
• Ability to manage priorities through adaptability and follow-up.

Preferred Qualifications

• Bachelor’s degree or equivalent experience in retail operations.
• 3+ years of experience with a retail or customer service establishment.
• Experience with personal computers.

Benefits

• Health care coverage.
• Retirement savings plans.
• Paid time off and vacation.
• Various employee discounts.
• Competitive bonus and/or commission plan complementing a first-class total rewards package.

Pay

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements.