Optician

Store #: 006267

About the role

The Optician attracts and retains customers by delivering an exceptional customer experience, fostering customer retention, and promoting outstanding associate/doctor satisfaction.

Responsibilities

• Drives profitable store sales by fostering a retail selling culture, practicing NECE, and using effective retail sales skills.
• Develops professional business relationships with other associates and doctors.
• Fills ophthalmic eyeglass prescriptions and fits and adapts lenses and frames, including:
  • Evaluating prescriptions in conjunction with customers’ visual requirements.
  • Asking lifestyle questions to determine vision needs.
  • Recommending specific lenses, lens coatings, and frames.
  • Assisting customers in frame selection and coordinating frames with optical measurements and prescriptions.
  • Conducting measurements of bridge and eye size, temple length, vertex distance, pupillary distance, and optical centers using appropriate tools (where authorized under state licensing requirements).
  • Troubleshooting vision issues and resolving them for customer satisfaction.
• Aiding in training new associates on frame and lens selection.
• Ensuring each store is effectively merchandised and presented according to planograms and company standards.
• Maintaining high quality through accurate measurements, correct pricing, POS entry, and realistic delivery time quotes.
• Maximizing Managed Vision Care relationships and sales opportunities.
• Assisting with timely implementation of approved marketing programs, signage, and promotions.

Requirements

Basic Qualifications

• High school diploma or equivalent.
• ABO Certification.
• Experience and results with a retail or customer‑service establishment.
• Ability to sell using sales skills and accountability for sales results.
• Ability to present and implement decisive, creative solutions to grow the business.
• Enthusiastic, concise communication to meet/exceed customer expectations and foster positive associate, doctor, and host relationships.
• Success in store merchandising and attention to detail.
• Ability to manage priorities through adaptability, willingness to take calculated risks, and follow‑up.

Preferred Qualifications

• Bachelor’s degree or equivalent experience in retail operations.
• 3+ years of experience with a retail or customer‑service establishment.
• Experience with personal computers.

Pay

Pay range: $20.85 – $32.51 per hour. Compensation is determined by geography, experience, qualifications, skills, and local minimum‑wage requirements. A competitive bonus and/or commission plan may also be offered.

Benefits

Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts as part of a first‑class total rewards package.