Optical Supervisor - Hilldale
About the role
Warby Parker is searching for an Optical Supervisor to join our growing team of in-house optical professionals. In this role, you'll rely on your optical prowess, friendly demeanor, and product expertise to create incredible customer experiences. Whether you're helping longtime WarbyParker fans or first-time wearers, you'll leave them excited and confident about our glasses.
Responsibilities
- Work directly with customers to help meet all of their eyewear needs
- Take and record measurements, adjust and fit eyewear, and execute these details with flawless accuracy
- Check that our finished eyewear meets our optical standards, as well as customer requirements and requests
- Use your expertise to explain prescription terminology and product offerings to customers
- Act as a keyholder to the store, helping to open and close up shop as well as maintaining internal operations
- Drive the store vision and sales by providing above-and-beyond service on the floor and acting as the main contact for customer and operational questions
- Lead and mentor the Optical team, including participants of our Optician Apprentice Program, and exemplify what great service looks like
- Help maintain general store systems, inventory databases, and business operations
- Foster and support a productive, positive employee culture in your store
Requirements
- A licensed dispensing optician in states that require a license or an ABO-certified optician in non-licensing states, with 2+ years of experience, including supervisor responsibilities
- Passionate about the eyewear and retail industries
- A clear, effective, and professional communicator—able to break down technical terms for customers to easily understand
- Dedicated to going above-and-beyond to make customers (and your teammates!) happy
- An energetic, positive team player who's able to adapt in a fast-paced, ever-changing work environment
- Extremely detail-oriented, cool under pressure, and capable of juggling a wide range of responsibilities
- Open-minded—you're constantly learning and challenging what you know
- Someone who takes your work very seriously, but not yourself
- Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)
Qualifications
- Passport or valid driver’s license
- Valid driver’s license and access to a vehicle
- Ability to lift up to 50 lbs
Skills
- Excellent interpersonal skills
- Strong organizational and problem-solving skills
- Ability to multitask and prioritize tasks effectively
- Knowledge of optical equipment and technology
- Ability to communicate complex information clearly and concisely
Benefits
- Comprehensive compensation package that includes a competitive base salary/hourly rate plus variable compensation for eligible employees
- Health, vision, and dental insurance
- Life and AD&D Insurance
- Paid sick leave
- Paid holidays
- Paid vacation days
- Retail Savings Plan (401(k))
- Parental leave (non-birthing parents included)
- Short-term disability
- Employee Stock Purchase Plan
- Employee Assistance Program (EAP)
- Bereavement Support
- Optical Education Reimbursement
- Free eyewear
Pay
In compliance with local and state requirements, Warby Parker is committed to pay transparency. We offer a comprehensive compensation package that includes not only a competitive base salary/hourly rate but also variable compensation for eligible employees. For applicable postings, the range listed is a good faith estimate of the compensation for this position at the time of posting. Final compensation is thoughtfully determined by a variety of factors, including the candidate's qualifications, experience, internal equity, and relevant market data.
Schedule
We encourage interested candidates to apply through our Career website. If you are a California resident, please review the additional privacy disclosures available in Section 8 of our Privacy Policy, which provides a summary of how we collect, use, disclose, and share personal information about you and explain your rights under the California Privacy Rights Act ("CPRA"). It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.