Optical Sales Dispenser

Essential Responsibilities

• Assists patient with selection of eyewear, making such facial measurements and adjustments as are necessary to properly fit glasses to the patient.
• Interviews patient to determine visual needs.
• Interprets refractionists prescription.
• Instructs and counsels patient on proper methods of eyeglass care.
• Enters prescription and sales information into computerized system and performs all other clerical functions required to satisfy patient needs.
• Verifies Optical Benefit coverage.
• Dispenses and adjusts optical product.
• Inspects final product for accuracy in accordance with prescription requirements, original order and ANSI Z80 standards.
• Reconciles patients concerns to their satisfaction.
• Performs all other dispensing functions consistent with the accepted professional practice as authorized by the California Board of Medical Examiners and organizational policies and practices.
• Cleans and maintains equipment and work area.
• Conducts daily inventory of frames and accessories as requires.
• Perform necessary shop work as required, including but not limited to cutting, edging, dyeing, and mounting of lenses.
• Repairs frames as required.
• Completes all required forms.
• Dispensers may also repair; solder; check out prescriptions; edge; mount and complete eyeglasses for final delivery to patients.
• Dispensers may sell other products or perform other services as deemed necessary by the Employer.
• Recommend to branch manger improvements in sales and service.
• Maintain written and verbal communication with lab as required.
• Will perform customer service and floor coordinating duties.
• Performs other related duties as necessary.

Qualifications

• Grade 25
• 4 years as an Optical Dispenser (Optician).
• Excellent, demonstrated customer service skills.
• Computer knowledge and ability to enter prescriptions into computerized system and place retail eyeglass orders.
• Contact lens fitting experience preferred.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Must be willing to work in a Labor Management Partnership environment.
• Also refer to Position Specifications outlined in the appropriate collective bargaining agreement.

Requirements

• High School Diploma/GED.
• 50 mile travel and 25 wpm required.