Optical Sales Associate / Optician - Willing to Train!

EyeCare Partners is the nation’s leading provider of clinically integrated eye care, with a national network of over 300 ophthalmologists and 700 optometrists across 650 affiliated practice locations in 18 states and 80 markets.

About the role

An Optical Technician will achieve a world-class Total Patient Experience that maximizes retail sales while supporting the patients’ medical needs. This team member is trained to dispense and fit glasses and contacts, working from prescriptions written by Optometrists and Ophthalmologists, and connects the patient's needs to the goods and services offered.

Responsibilities

• Embrace and execute the Total Patient Experience to build relationships with all patients while delivering great medical support
• Determine patients' wants and needs and sell to exceed their expectations
• Assist patients in selecting frames according to style and color, coordinating frames with facial and eye measurements and optical prescriptions
• Operate the auto-lensometer and manual lensometer
• Educate and recommend specific lenses, lens coatings, and frames to suit patient needs
• Accurately collect measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance, and pantoscopic tilt
• Dispense patient orders and repair and adjust patient frames
• Dispense all glasses and/or contact lens orders in E360
• Ensure all job aids and policies are followed
• Maintain frame standards with cleaning and organization of fully stocked and well-presented areas
• Follow all protocols to keep frame inventory accurate
• Perform general office duties and cleaning as assigned by manager
• Assist with other duties in the office as needed

Requirements

• High school diploma or GED required
• Previous medical office experience preferred; previous ophthalmic experience strongly preferred
• Minimum of 1 year in a position interacting with customers/patients or equivalent combination of education and experience
• Current ABO/ABOC and NCLE certifications preferred, but not required (may be obtained within first 2 years of employment)
• Proficient in Microsoft Excel, Word, PowerPoint, Outlook
• Must comply with HIPAA regulations regarding protected health information (PHI)
• Favorable result on background check as required by state
• Must be able to provide proof of identity and right to work in the United States

Skills

• Communication, interpersonal, and negotiation skills
• Ability to read, analyze, and interpret insurance forms, safety rules, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of customers or employees

Physical Requirements

This role requires a variety of physical activities to effectively perform essential job functions:

• Frequent walking (75%), sitting (50%), and standing (50%)
• Regular bending, stooping, and reaching (25–50%)
• Lifting, carrying, pushing, and pulling items up to 25 lbs
• Strong fine motor skills and full use of hands for constant grasping, writing/typing, and use of technology
• Visual and auditory acuity—including color, depth, peripheral vision, and ability to adjust focus—required 100% of the time
• Occasional driving or climbing may be necessary

Benefits

• Full benefits package: Medical, Vision, Dental, and Life Insurance
• 401k with employer matching
• Paid Time Off (PTO) and paid holidays
• Paid maternity leave
• Competitive base pay
• Employee discounts

Schedule

• Full-time
• Offices open Monday–Friday 8am–7pm, Saturday 8am–1pm
• Must have open availability to work any shift within these hours, including occasional earlier or later shifts as needed