Optical Sales Associate (Optician)

EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to patients with a mission to enhance vision, advance eye care, and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, spanning the eye care continuum.

About the Role

An Optician will achieve a world-class Total Patient Experience that maximizes retail sales while supporting patients’ medical needs. This team member is trained to dispense and fit glasses and contacts, working from prescriptions written by Optometrists and Ophthalmologists. They connect the patient's needs to the goods and services offered.

Responsibilities

• Embrace and execute the Total Patient Experience to build relationships with all patients while delivering great medical support.
• Determine patients' wants and needs and sell to exceed their expectations.
• Assist patients in selecting frames according to style, color, and optical prescriptions, coordinating frames with facial and eye measurements.
• Operate the auto-lensometer and manual lensometer.
• Educate and recommend specific lenses, lens coatings, and frames to suit patient needs.
• Accurately collect measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance, and pantoscopic tilt.
• Dispense patient orders and repair and adjust patient frames.
• Dispense all glasses and/or contact lens orders in E360.
• Ensure all job aids and policies are followed.
• Maintain frame standards with cleaning and organization of fully stocked and well-presented areas.
• Follow all protocols to keep frame inventory accurate.
• Perform general office duties and cleaning as assigned by the manager.
• Assist with other duties in the office as needed.
• Promote frames and lenses recommended by the doctor to meet patient needs.
• Adjust and repair glasses.
• Facilitate patient flow.
• Verify medical and vision insurances.
• Effectively communicate with patients, doctors, and managers.
• Answer inquiries through phone, email, and in-person requests.

Requirements

• High School Diploma or GED equivalent.
• Favorable result on background check.
• Basic computer skills.
• Strong customer service skills.
• Excitement to learn and grow.
• Ability to read, analyze, and interpret insurance forms.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees.
• Compliance with HIPAA as it pertains to disclosures of protected health information (PHI).
• Must be able to provide proof of identity and right to work in the United States.

Qualifications

• Communication, interpersonal, and negotiation skills.
• Previous medical office experience preferred; previous ophthalmic experience strongly preferred.
• Minimum of 1 year in a position interacting with customers/patients or equivalent combination of education and experience.
• Current ABO/ABOC and NCLE certifications (or obtained within the first 2 years of employment) preferred, but not required.
• Proficient in Microsoft Excel, Word, PowerPoint, and Outlook.

Physical Requirements

• Frequent walking (75%), sitting (50%), and standing (50%).
• Regular bending, stooping, and reaching (25–50%).
• Ability to lift, carry, push, and pull items up to 25 lbs.
• Strong fine motor skills and full use of hands for constant grasping, writing/typing, and use of technology.
• Visual and auditory acuity, including color, depth, peripheral vision, and ability to adjust focus (100% of the time).
• Occasional driving or climbing may be necessary.

Benefits

• Full benefits package: Medical, Vision, Dental, and Life Insurance.
• 401k with employer matching.
• Paid Time Off (PTO) and paid holidays.
• Competitive base pay.
• Optical education reimbursement.
• Paid maternity leave.
• Employee discounts.

Schedule

Full-time. Office hours are Monday, Tuesday, Wednesday 8am–5pm, Thursday 10am–7pm, and Friday 8am–2pm. You may have to work a little earlier or later as needed.