Optical Sales Associate / Optician

EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives.

Perks

• Full Benefits Package - Medical, Vision, Dental and Life Insurance
• 401k + Employer Matching
• Paid Time Off (PTO) and Paid Holidays
• Competitive Base Pay
• Optical Education Reimbursement
• Paid Maternity Leave
• Employee Discounts

Schedule

• Full Time
• Monday-Thursday 8am-5pm, Friday 7am-2pm and Saturday 8am-1pm
• Hours may vary as needed

Requirements

• High School Diploma or GED Equivalent
• Favorable result on Background Check
• Basic computer skills
• Strong customer service skills
• Excitement to learn and grow

Responsibilities

• Promote frames and lenses recommended by the doctor to meet patient needs
• Adjust and repair glasses
• Facilitate patient flow
• Verify medical and vision insurances
• Effectively communicate with patients, doctors, and managers
• Answer inquiries through phone, email, and in person requests
• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great medical support
• Determine patients' wants and needs and sell to exceed their expectations
• Assist patients in selecting frames according to style and color, coordinating frames with facial and eye measurements and optical prescriptions
• Operate the auto-lensometer and manual lensometer
• Educate and recommend specific lenses, lens coatings and frames to suit patient needs
• Accurately collect measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance, and pantoscopic tilt
• Dispense patient orders and repair and adjust patient frames
• Dispense all glasses and/or contact lens orders in E360
• Ensure all job aids and policies are followed
• Maintain frame standards with cleaning and organization of fully stocked and well-presented areas
• Follow all protocols to keep frame inventory accurate
• Perform general office duties and cleaning as assigned by manager
• Assist with other duties in the office as needed

Qualifications

• Communication, interpersonal and negotiation skills
• Ability to read, analyze and interpret insurance forms
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of customers or employees of organization
• Compliance with the Health Insurance Portability Accountability Act of 1996 (HIPAA)
• Must be able to provide proof of identity and right to work in the United States
• High school diploma or GED required
• Previous medical office experience preferred; previous ophthalmic experience strongly preferred
• Minimum of 1 year in a position interacting with customers/patients or the equivalent combination of education and experience
• Current ABO/ABOC and NCLE certifications (or obtained within first 2 years of employment) preferred, but not required

Skills

• Proficient in Microsoft Excel, Word, PowerPoint, Outlook

Physical Requirements

• Frequent walking (75%)
• Sitting (50%) and standing (50%)
• Regular bending, stooping, and reaching (25–50%)
• Lifting, carrying, pushing, and pulling items up to 25 lbs
• Strong fine motor skills and full use of hands for constant grasping, writing/typing, and use of technology
• Visual and auditory acuity, including color, depth, peripheral vision, and ability to adjust focus (required 100% of the time)
• Occasional driving or climbing may be necessary