Optical Sales Associate- Oliver Peoples Malibu

Oliver Peoples was founded in 1987 with the opening of its first boutique and subsequent launch of the original collection. From the beginning, Oliver Peoples had a passion for superior product, a distinctive culture rooted in California, and an obsession with service. These core values remain at the foundation of the brand today. We strive to be the most prestigious and culturally distinctive eyewear company in the world. Committed to excellence in service, our stylists and opticians assist customers in selecting that perfect frame. Oliver Peoples is part of EssilorLuxottica, a global leader in the design, manufacture, and distribution of world-class vision care products.

About the role

The Retail Sales Associate will provide exceptional customer service, build strong relationships with clients, and achieve sales targets. You will possess in-depth knowledge of our products, including the latest trends and styles, and provide personalized recommendations to clientele.

Responsibilities

• Provide outstanding customer service to all clients, ensuring their needs are met and their shopping experience is memorable.
• Stay up-to-date on industry trends and product knowledge, attending training sessions and workshops as required.
• Display in-depth knowledge of the Brand, warranties, and optical add-on features offered to all customers.
• Build and maintain relationships with clients, ensuring their needs are met both in-store and through follow-up communication.
• Consistently meet and exceed daily, weekly, and monthly sales targets by upselling and cross-selling products.
• Assist with minor adjustments and repairs.
• Maintain a clean, organized, and visually appealing store environment on both the sales floor and back-of-house areas.
• Provide omnichannel support by ensuring a seamless customer service experience across all platforms, including online and in-store services.
• Understand and adhere to all brand policies and procedures.
• Perform other miscellaneous duties as assigned by management.

Requirements

• High school diploma or equivalent.
• 2+ years of experience in retail sales, preferably in the eyewear and/or luxury retail industry.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients.
• Must be punctual and reliable; timeliness and dependability are essential.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Strong organizational skills and attention to detail, with the ability to multi-task in a fast-paced environment.
• Demonstrated ability to achieve sales targets and exceed customer expectations.
• A team-player who is collaborative, adaptable, supportive, respectful, and open to feedback.
• A natural problem-solver and analytical thinker, with the ability to identify issues, evaluate solutions, and implement effective strategies.
• Ability to stand for extended periods and lift up to 25 pounds.

Preferred Qualifications

• Experience operating a POS system.
• Luxury sales or eyewear industry experience.

Pay

Pay range: $17.55 - $26.32 per hour. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. You may also be offered a competitive bonus and/or commission plan.

Benefits

• Health care
• Retirement savings
• Paid time off/vacation
• Various employee discounts