Optical Sales Associate - Huntley, IL

About the role

Join our team in Huntley, Illinois as a Full-time Optical Sales Associate. You’ll combine state-of-the-art technology, exceptional eye care, and hometown Midwestern values to deliver high-quality products and services while building meaningful relationships in the communities we serve. On-the-job training and certification opportunities are provided—no prior experience is necessary.

Responsibilities

Customer Service

• Provide excellent customer and patient service according to company and Optical Center standards
• Analyze patient eyewear needs and recommend specific lenses, lens coatings, and frames
• Assist patients in selecting frames according to style, color, facial and eye measurements, and optical prescriptions
• Order and dispense eyewear accurately and professionally
• Assist patients with proper frame repairs and adjustments
• Show patients how to insert, remove, and care for their contact lenses
• Assist Optometrist with case histories and screenings

Business and Operational Standards

• Maintain a complete knowledge of third-party plans and claims
• Explain promotions and special lens offerings to patients and customers
• Balance accounts and process medical billing information
• Prepare work orders containing specific instructions for the Optical Lab
• Ensure proper merchandising of frame inventory

Requirements

• High School Graduate or equivalent
• Maintain license as required by state
• Complete Shopko OCE Certification requirements and calendar modules to become Certified
• Previous experience in an office and/or optical dispensing is preferred
• Able to handle multiple customer interactions/phone calls at a time
• Able to work with patient eyewear needs, including analyzing prescriptions, repairs, adjustments, and lifestyle dispensing

Essential Functions & Work Requirements

• Effectively communicate at all levels within the organization through written and two-way verbal communication
• Read and write at a high school graduate level
• Able to sit or stand for extended periods of time
• Operate various office equipment (e.g., personal computer, telephone, fax machine, copier)
• Lift 10 to 20 pounds
• Good vision (Near, Distance, Color, and Depth Perception)
• Manual and finger dexterity, as well as hand/arm steadiness
• Ability to grip and hold items
• Good eye and hand coordination
• Operate a cash register, various optical equipment, and tools
• Work normal and/or extended office hours (evenings, nights, and weekends) to meet established deadlines
• Travel independently to support Company objectives and personal development

Benefits

• Competitive Wages & Incentives
• 401K with Match
• Vacation Pay/Personal Day
• Volunteer Time Off
• Sick Pay
• Health & Wellbeing Benefits
• Voluntary/Cafeteria Offerings
• Employee Assistance Program
• On-the-Job Training & Certification
• Teammate Recognition Program