Optical Sales Associate

Position Summary

On-the-job training provided, no experience necessary. Provide excellent patient and customer service in the selection, ordering and dispensing of eyewear. Complete pre-screening activities prior to patient exams. Prepare work orders for Optical Lab. Process medical billing information. Maintain frame inventory.

Duties And Responsibilities

• Provide excellent customer and patient service according to company and Optical Center standards
• Analyze patient eyewear needs
• Recommend specific lenses, lens coatings and frames to satisfy patient needs
• Absorb and dispense eyewear accurately and professionally
• Absorb and assist patients in selecting frames according to style and color
• Ensure frames are coordinated with facial and eye measurements and optical prescriptions
• Order and dispense eyewear accurately and professionally
• Absorb and assist patients with proper frame repairs and adjustments
• Show patients how to insert, remove and care for their contact lenses
• Absorb and assist Optometrist with case histories and screenings

Minimum Knowledge, Experience & Skills Requirements

• High School Graduate or equivalent
• Maintain license as required by state
• To become Certified, teammate must complete Shopko OCE Certification requirements and calendar modules
• Previous experience in an office and/or optical dispensing is preferred
• Able to handle multiple customer interactions/phone calls at a time
• Able to work with patient eyewear needs including analyzing prescriptions, repairs and adjustments and lifestyle dispensing

Essential Functions & Work Requirements

• Ability to effectively communicate at all levels within the organization through written and two-way verbal communication
• Able to read and write at a high school graduate level
• Able to sit or stand for extended periods of time
• Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)
• Able to lift 10 to 20 pounds
• Able to see (Near, Distance, Color, and Depth Perception)
• Manual and finger dexterity, as well as hand/arm steadiness
• Able to grip and hold items
• Good eye and hand coordination
• Able to operate a cash register, various optical equipment and tools
• Able to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines
• Able to travel independently to support Company objectives and personal development