Optical Sales Associate

About the role

Shopko Optical is seeking a Full-time Optical Sales Associate to join our team in Freeport, IL. On-the-job training is provided; no experience is necessary.

Provide excellent patient and customer service in the selection, ordering, and dispensing of eyewear. Complete pre-screening activities prior to patient exams, prepare work orders for the Optical Lab, process medical billing information, and maintain frame inventory.

Responsibilities

• Customer Service
  • Provide excellent customer and patient service according to company and Optical Center standards.
  • Analyze patient eyewear needs and recommend specific lenses, lens coatings, and frames.
  • Assist patients in selecting frames according to style, color, facial measurements, and optical prescriptions.
  • Order and dispense eyewear accurately and professionally.
  • Assist with proper frame repairs and adjustments.
  • Show patients how to insert, remove, and care for their contact lenses.
  • Assist the Optometrist with case histories and screenings.
• Business and Operational Standards
  • Maintain knowledge of third-party plans and claims.
  • Explain promotions and special lens offerings to patients and customers.
  • Balance accounts and prepare work orders for the Optical Lab.
  • Process medical billing information.
  • Ensure proper merchandising of frame inventory.

Requirements

• High School Graduate or equivalent.
• Maintain license as required by state.
• Complete Shopko OCE Certification requirements and calendar modules to become Certified.
• Previous experience in an office and/or optical dispensing is preferred.
• Able to handle multiple customer interactions/phone calls simultaneously.
• Able to work with patient eyewear needs, including analyzing prescriptions, repairs, adjustments, and lifestyle dispensing.

Essential Functions & Work Requirements

• Effectively communicate at all levels within the organization through written and verbal communication.
• Able to read and write at a high school graduate level.
• Able to sit or stand for extended periods.
• Able to operate office equipment (e.g., personal computer, telephone, fax machine, copier).
• Ability to lift 10 to 20 pounds.
• Good vision (Near, Distance, Color, and Depth Perception).
• Manual and finger dexterity, hand/arm steadiness, and ability to grip and hold items.
• Good eye and hand coordination.
• Able to operate a cash register, optical equipment, and tools.
• Able to work normal and/or extended hours (evenings, nights, and weekends) to meet deadlines.
• Able to travel independently to support Company objectives and personal development.

Benefits

• Competitive Wages & Sales Incentives.
• Competitive time off package including vacation pay, volunteer pay, paid holidays, and a personal day.
• Sick Pay: Eligible teammates accrue Sick/Safe leave per state law.
• Health & Wellbeing Benefits
  • Medical, Life, Dental, and Vision insurance.
  • Short- & Long-term Disability.
  • Voluntary/Cafeteria Offerings.
• Employee Assistance Program.
• On-the-Job Training & Certification.
• Teammate Recognition Program.