Optical Sales Associate

Job Summary

Shopko Optical is seeking a Full-time Optical Sales Associate to join our team in Kenosha, WI. On the job training provided, no experience necessary.

Responsibilities

• Provide excellent customer and patient service in the selection, ordering and dispensing of eyewear.
• Analyze patient eyewear needs.
• Recommend specific lenses, lens coatings and frames to satisfy patient needs.
• Absorb patient eyewear needs including analyzing prescriptions, repairs and adjustments and lifestyle dispensing.
• Order and dispense eyewear accurately and professionally.
• Absorb patients with proper frame repairs and adjustments.
• Show patients how to insert, remove and care for their contact lenses.
• Absorb Optometrist with case histories and screenings.
• Maintain a complete knowledge of third-party plans and claims.
• Explain promotions and special lens offerings to patients and customers.
• Balance accounts.
• Prepare work orders containing specific instructions for Optical Lab.
• Process medical billing information.
• Maintain proper merchandising of frame inventory.

Requirements

• High School Graduate or equivalent
• To become Certified, teammate must complete Shopko OCE Certification requirements and calendar modules
• Previous experience in an office and/or optical dispensing is preferred
• Able to handle multiple customer interactions/phone calls at a time
• Able to work with patient eyewear needs including analyzing prescriptions, repairs and adjustments and lifestyle dispensing

Essential Functions & Work Requirements

• Able to effectively communicate at all levels within the organization through written and two-way verbal communication
• Able to read and write at a high school graduate level
• Able to sit or stand for extended periods of time
• Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)
• Able to lift 10 to 20 pounds
• Able to see (Near, Distance, Color, and Depth Perception)
• Manual and finger dexterity, as well as hand/arm steadiness
• Able to grip and hold items
• Good eye and hand coordination
• Able to operate a cash register, various optical equipment and tools
• Able to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines
• Able to travel independently to support Company objectives and personal development